Bristol Temple Meads Reviews Summary

Station Design & Amenities

Pros:

• "An easily navigable station despite its size."
• "A stunning looking train station close to the centre of Bristol!"
• "The approach to the station building itself is impressive and the original design has not been hidden away."
• "Beautiful train station."
• "Can't believe this is a train station. I was like in a castle!"
• "Very impressive stations and the architecture is just stunning."
• "Love the architecture of this old station. Facilities & catching trains ok once inside ticket barrier."

Cons:

• "Not integrated with bus service."
• "The station is dirty. The roof looks like it’s being held up with scaffolding."
• "Historic architecture treated badly."
• "Place is shabby and not very clean."
• "Little effort has been made to accentuate the original grandeur of the place."
• "Just a shame that the rain pours through the roof, and some platforms are so covered in guano it feels hazardous to your health."
• "This station is a complete mess and they're ruining the lovely architecture behind."

Staff & Service

Pros:

• "The staff are helpful and the architecture is much nicer than so called 'modern' trainstations like Reading."
• "The particular Irish gentlemen at customer information was so understanding, trusting and helpful and sorted out our problems and more."
• "Station staff have always been friendly and helpful to me too."
• "An amazingly helpful young lady, Chloe, helped myself and a student find our way past all the magnetised gates."
• "The staff are always lovely and friendly."
• "The staff are always friendly and professional."
• "Very friendly and helpful staffs."

Cons:

• "The Staff where Rude and unhelpful to me today when I enquired at ticket office if my booking was still valid after missing my train."
• "2 were beyond rude."
• "Very unreasonable staff at the gates today Saturday 24th April... the staff are very rude and unhelpful."
• "Hate this station so much, hard to navigate, trains change platforms last minute therefore showing wrong departs on trainline app. Missed trains because of this also their staff is rude and useless too."
• "Absolutely appalled by their service - after being told to go to the wrong platform by a GWR conduct."
• "Utterly useless service. Rude incompetent staff."
• "We left the train and tried to speak to the passenger assistance place but they weren't much use either."

Accessibility & Convenience

Pros:

• "There are plenty of information boards and like any station you must keep an eye on them for time/platform changes."
• "You can find accessible ticket machines near the station entrance by the ticket office."
• "There are a lot of stairs, but they have lifts."
• "Toilet facilities in the underground walkway are really clean."
• "Large station with lifts to access all the platforms, always staff about to assist."
• "There is easy access to lifts if you are carrying more luggage and also the station is easily accessible for the disabled."
• "It’s accessible with lifts for every platform."

Cons:

• "When waiting for the train there is NOWHERE to sit inside! Not enough train carages at the busiest time of day. Dirty platforms, inside of the trains are not clean."
• "I always find the gap between the platform and the train is enormous."
• "Also disabled access not great."
• "No waiting room after 1645ish."
• "Toilets are closed and have been for months, bike racks have been moved outside the station and there are not enough of them."
• "Only one set of toilets which are inside the station (very bad, only 6, usually a queue."
• "Extremely unsatisfied with this train station. There is only one access staircase to the exit and one lift, which serve 13 platforms."