"As usual all the staff are knowledgeable and friendly."
"All staff were friendly and knowledgeable."
"The staff were very friendly and happy to tell you the history and answer any questions."
"The volunteers are always very happy talk and explain any of your queries."
"Friendly, helpful staff and volunteers."
"The staff were excellent, the cafe was lovely with good snacks and the grounds are beautiful."
"The staff are incredibly helpful and polite."
Cons:
"One National Trust employee told him to restrain his dog & get back in line, even though the event was advertised as dog friendly!!"
"The staff were all pleasant but seemed like they couldn't wait to get out of there...."
"Every time I've been in the cafe I've had to wait at the till for quite a while as staff are too engrossed in chit chat to notice me."
"On top of that I found the staff at the entrance to be incredibly rude and condescending."
"An elderly man collapsed at main entrance and the staff didn't bother to ring 999 for an ambulance, total joke 😣."
"Lady at reception so intent on telling us how poverty stricken the National Trust is she forgot to give us the map that gains entry to the house."
"Only 4 stars though due to a rude volunteer at the end who was more interested in packing up shop and getting out early."
Facilities and Accessibility
Pros:
"The gardens at this place are fantastic, easy & plenty of parking, also great access for disabled and wheelchair users, well signed."
"Ample parking."
"Upon arrival there is plenty of parking and ample disabled spaces closer to the entrance."
"Buggy service for those who may need it."
"They do have disabled toilet facilities there."
"There is a buggy service for getting to and from the car park which is great."
"Parking is good enough."
Cons:
"I was really not impressed by how difficult it was to get down to the abbey even by the disabled route."
"The cafe there which is completely unaccessible for someone that cannot walk or get up and downstairs."
"I went with a person in a wheelchair which was a difficult experience... a large part of the wheelchair route has gates, cobblestones and other impediments which could be improved."
"The slope simply was not accessible if you are in a wheelchair on your own."
"The cafe was fine as was the bookshop although the toilets in the cafe were tiny and definitely not disability ones."
"We only did the yellow walk- the shortest walk, although it says suitable for wheelchairs and those with some difficulty, I would disagree with that."
"The lack of insight into accessibility issues is concerning."
Value and Experience
Pros:
"I paid my entrance fee as I'm not a member which included gift aid, at £14.30 it turned out to be money well spent."
"The entry fee is about 12 GBP but worth it."
"Owned by the National Trust, entrance to Sir Frances Drake home is £12.20 pp, or free to National Trust members."
"The history of Sir Francis Drake's home was well presented and interesting for all age groups."
"The actual Abbey structure is beautiful and well maintained as are all outside spaces."
"The property itself has a curious internal layout, and the insides are full of information and displays of it's most famous resident Sir Francis Drake."
"A fascinating visit to Sir Francis Drake’s home near Tavistock."
Cons:
"We Found the food In restaurant on the expensive side though."
"We paid the £30 although in hindsight I was we had walked away and gone round the corner to the moors which is FREE."
"Expensive, disappointing day. Dogs not allowed in gardens & not told about it until after we paid."
"A four out of five star due to the cafe visit… no welcome and a sausage roll (labelled a small meal) is nearly £4, the same with a sandwich and £6.95 for a scone with jam, massive joke for anyone trying to visit for lunch."
"The lady informed me that the price is fixed at £13.60 each even though we would not be able to access the abbey or gardens at all."
"Already paid ₤5 each for gardens we couldn't visit. We won't be going back."
"Arrived to just walk the dog and not wanting to enter any buildings. Enquired at reception and they still wanted us to pay £26 to just walk the dog on the path."