Address: 44 Ebrington St, Plymouth, PL4 9AD, United Kingdom
Phone: +441752222297
Rating: 4.7
based on 271 reviews.
Staff Performance
Pros:
"Max is amazing at his job, and made me very welcome."
"Emily understood exactly what I wanted and I was more than happy with the results."
"Chelsea in particular has given me a lovely new style and colour. She has solved issues with unwanted red tones and grey."
"Kate is so very knowledgable, she managed to lift my colour to exactly what I wanted with minimum damage!"
"Steph who did my hair explained everything that she was doing and why it was important."
"Charlotte listened to what I wanted and talked me through exactly what she was going to do."
"Max listened to what I wanted and knew exactly how to manage my unruly hair."
Cons:
"When washing out was told if u don't like it i won't have time to correct it which didn't set me at ease."
"Straight up from there she becomes rude to me."
"It was completely unprofessional to call me when it wasn't even me who left the review."
"The owner of the salon probably thought she knew better what I needed and did not show much interest when I said what hair colour I wanted."
"The style was so awful I wore my hair up until it fell out."
"When I went back in to query the matter, the lady was very patronising suggesting that it was because I don't apply heat often to my hair."
"I never see a hairdresser is so RUDE, I will definitely NO RECOMMEND unless you know English."
Salon Atmosphere
Pros:
"Lovely atmosphere and made to feel welcome and had everything, including cost, properly explained before the process began."
"The salon has a great atmosphere and I love the decor, funky and modern."
"The whole place is very relaxed and welcoming, I’m looking forward to coming back soon!"
"The salon atmosphere was very relaxing and the price was very reasonable."
"Hair jungle was warm and friendly with lovely staff."
"The whole salon are friendly and professional, the best salon I have ever used."
"The environment is lovely and all the staff our professional, polite and welcoming."
Cons:
"Really if you don’t want to feel snubbed by hairdressers don’t set foot in Hair Jungle."
"Awful place! Do not go!!!!!!"
"How this salon is rated the best in Plymouth baffles me!"
"The way I was spoken to was very rough like I was in the wrong and like I was a nuisance for being there."
"But even had it been me, the way of dealing with slight criticism was ridiculously unprofessional."
"I am absolutely disgusted and will never be coming here again, let alone recommending it to anyone. Absolutely disgusting customer service."
"If I could give this place -5 stars I would. Don't have a clue how the salon has so many clients. Salon owner was extremely rude to me."
Quality of Service
Pros:
"All the products she used on my hair were top quality and smelled delicious."
"I'm in love with my new hair will definitely come back."
"Really looks amazing and even better than I hoped it would be."
"I walked in with faded red home colour, and walked out with rich a looking balayage."
"So pleased with cut and hair colour, Vicky excellent with advice. Salon is very pleasant, clean and music not too loud."
"I always leave the salon with a huge smile on my face and today wasn’t any different."
"I came out with an amazing long sleek mane of ash blonde hair with no brassiness, no patchiness and no visible damage."
Cons:
"So I came out with one side bright orange, and dark orange where they’d put it over my roots."
"I recently received a blonde balayage at this salon. However the next morning I woke up with very heat damaged hair."
"When i got home it was nearly black or such a dark brown not one once of red in it."
"But I come home and everyone is shocked at my 'grey' salon-paid-for-hair. I cried."
"Not happy of the result. I asked for a shadow roots blond hair and only what I got is really dark brown toner on roots and mid length of my hair and dark ash toner on my previous blond hair which turned into muddy/green colour after one wash."
"Its almost just as well nearly all the dye washed out almost immediately which was shocking."
"I had a bayalage done but there isn't great graduation between brown and blonde, with blonde tiger-like streaks near my roots that look strange."
Customer Care
Pros:
"Will most definitely be returning in the future and recommending to all friends and family #happydays"
"I highly recommend Hair Jungle to everyone. Definitely a 5 Star + business!"
"Highly trained, friendly staff - get yourselves booked in!"
"Such a welcoming salon with friendly and professional staff."
"I always go to hair jungle and wouldn’t go anywhere else!"
"I can honestly recommend Hair Jungle to anyone who is nervous about getting their hair ‘messed up’ again."
"I would recommend the salon to everyone, it’s a salon you can trust and who care about their clients."
Cons:
"Leaving a negative review on one of yours clients business's as a move a spite... Shame on your team."
"I know I'm probably going to get a rude reply from the owner like every negative review but I couldn't leave my review as positive."
"When we go down to the shop, the Boss is very Rude said if we don’t know English don’t come next time."
"However, in line with a small percentage of negative reviews, the salon seems Ill equipped to cope with poor outcomes."
"HORRIBLE salon and specially its owner- Emily. Warning! This will be a bit of a rant."
"I was scammed by a mobile braider and was sent there, once I got there was told there was no appointment, I was distraught."
"My sister was struggling to word what she wanted done and they stated they don't like to deal with 'those sort of people'."