Oceana Hair and Beauty Reviews Summary

Customer Service

Pros:

• "After a terrible experience elsewhere Rula gave me an amazing cut and the most amazing bouncy blowdry which she said would last at least 7 days and she didn't lie!"
• "Heather who done my hair was amazing, very helpful and id give her 5 stars personally."
• "The staff were lovely and friendly and Rula did an incredible job with my hair."
• "The stylists and beautician were so lovely, I cannot praise them enough."
• "Dana goes extra mile with customers.with her teas and coffees she even buys cakes for customers...always cleaning.. lovely lassie."
• "The young therapist Ayeisha was very pleasant and friendly and the massage was excellent."
• "Service was pleasant, was offered a coffee, didn't have to wait but the stylist started straight away."

Cons:

• "Got a Groupon voucher for the salon in the West end (40£ for cut + blow dry + highlights). Unfortunately, the customer service there was very bad."
• "You book appointment then get call to say that you are not booked in and that lady who done my hair few times doesnt work on a Saturday yet she did my hair twice on Saturdays....... really not happy with service so will not be back."
• "The manager(?) had an awful attitude and could benefit from some customer service training."
• "Salon looked bare, workers looked disinterested."
• "Very unsatisfied, I still cannot believe that they were so rude."
• "The worst experience ever. The hairdresser was very rude and dyed my ears and cheeks black."
• "Staff were rude upon arrival."

Salon Environment

Pros:

• "Room could do with some modernising, Somewhere to put clothes, more towels on the bed etc. however the treatments themselves were lovely."
• "The treatments and lady who did them were great."
• "The massage room is beautiful, clean and relaxing."
• "Today was my first time visiting this salon as I wear hijaab and the frosted glass windows the length of the salon meant no males were able to see inside which was exactly what I required!"
• "Fantastic salon. Staff are really friendly and welcoming."

Cons:

• "The salon was freezing my fingers and toes were numb."
• "In addition the place was an absolute tip so even if they said they would honour it now, there's no way I would set foot in the place."
• "The place was very dirty, the room I had my massage in was like a sauna, it was very bright and no music playing all I could hear was people talking and hair dryers so was not relaxing at all."
• "Salon looked bare, workers looked disinterested, had to stand up to get hair cut."
• "Entered the premises of which I can only describe as a back street filthy salon! No-one was there to greet us."
• "Dirty, walls looked mouldy, room was cold and I don't even think the towels on the bed got changed. No ambience or music."
• "None of the people working in the salon spoke to each other and it was the most bizarre salon environment I have ever encountered."

Booking and Vouchers

Pros:

• "Visited for the first time here today..... Was seen bang on time, got the exact colour I wanted."
• "Can't thank Rula enough for squeezing me in so last minute."
• "Finally I had my hair cut and styled by the fabulous stylist Roula the Greek goddess This was hands down the best cut and style I've ever had!"

Cons:

• "I was made to wait almost an hour, which I didn't mind or make any fuss about; then when my hair was already started I was informed that the treatment which was being administered was not technically included in the deal that I bought and would cost me an extra £15."
• "When I called them to ask for booking dates (I wanted to book through Groupon) they requested to book directly and promised to give same price but when I went for my treatment, they didn't give me my conditioning treatment."
• "Would not even give 1 star. I had a wowcher and had made an appointment to get my hair cut and highlighted... Was told that I would need to pay £10 surcharge I was not notified when I had made an appointment."
• "Totally ripped off!! Bought a groupon deal for my sister and when she phoned them they said they had no appointments until January."
• "Rediculous, call to book in with a Groupon voucher and was told no appointment with beautician until 28/4. Voucher is out by march."
• "Avoid salon on Albert Drive .....Have been trying to book an appointment for a hot stone massage since Christmas... every time I get a date they phone to cancel it, different excuse everytime...staff very rude, no customer service skills at all."
• "Was unable to book for 3 months and then appointment was cancelled."