Carats Cafe Bar on the beach Reviews Summary

Value for Money

Pros:

• "The meal, wrapped round 'Fish & chips on the beach' and the house fresh fruit pastries & ice cream was brilliant & very keenly priced."
• "Good honest all-day English breakfast with excellent options and extras available."
• "Food good value for money."
• "All day breakfast really good and some daily specials are excellent value especially for round here, and delicious at £10.95 for main, pint of beer and pudding."
• "Sunday lunches are particularly popular and good value."
• "Not unreasonably expensive either."
• "Really good quality food, and all cooked perfectly, sausages really good size too, bacon crispy but not overdone."

Cons:

• "Now it's a very overpriced cafe that has views but nothing to back it up."
• "£23 for two breakfasts and drinks for what was served is poor far better value and service elsewhere."
• "The prices have gone up to the point where you won't be much shy of £17 for 2 breakfasts with a drink."
• "I was charged £1.45 for 16 beans which is probably a spoon full... £1.80 for a can of coke."
• "I have found that the prices have gone up especially when I buy can of cola and cold peach tea cheese and ham omelette beans sauteed potatoes and burger and chips with three hash browns county £26 something."
• "A fairly nice place let down by higher than average prices (or lower than average quality, it's a fine balancing game)."
• "Very expensive.. ordered two breakfast + 2 tea's £27.00 !!!"

Customer Service

Pros:

• "Staff nice and friendly and even got a bar of chocolate for mothers day."
• "They've got the C19 system down to a tea! Spacious queuing, clean, friendly service."
• "Really good service and superb full English breakfast."
• "The lady behind the counter was kind and smiley."
• "The lady was very helpful who served from start to finish and even went above duty by opening the door for me as I was juggling three cups and a door."
• "Super friendly staff!"
• "Friendly, attentive staff carefully producing lovely coffee."

Cons:

• "It is most frustrating on one of the sunniest days of the year when the staff cash up earlier than the advertised time and say they are closed."
• "Customer service is lacking, staff don't seem happy which makes me think they're not treated particularly well."
• "The place was not busy but while waiting the waitress while serving someone else, obviously not in a good mood stormed through with a clients food and said why do we always get horrible and awkward people."
• "When politely asked could I clear it myself was met with attitude from one of the kids/staff."
• "The manager was rude several times, customer service is definitely not her strong point."
• "Literally all the staff are very rude and lacking in social skills."
• "The girl who served me was unbelievably rude."

Food Quality

Pros:

• "Our favourite place, summer and winter! Good coffee, nice meals! Right besides the sea, safe beach for children, toilet facilities next to the cafe!"
• "Best breakfast in a special location!"
• "We also really enjoyed our ice creams and bacon sandwiches."
• "Fish beautiful piece of fish, perfectly cooked, crispy batter that just melts in the mouth."
• "Food was fab....well played and the right portion."
• "Food taste delicious (fish & chips) and the fish is sourced locally."
• "Food was very nicely cooked, bacon and egg not too greasy and the black pudding was lovely."

Cons:

• "Our mushrooms were forgotten but quickly rectified, the bacon as always was fatty and rind not crispy but raw!"
• "When the food finally arrived it was cold and looked as if it was feeling sorry for itself."
• "Ordered 2 burgers, worse burgers ever! Burned on the outside and red uncooked on the inside."
• "Worst breakfast I’ve had for years! Bacon was very under cooked and the beans where all over my plate!"
• "The only nice thing was the Hot Chocolate! Shame."
• "Food turned up warm not hot ingredients were good but a bit overpriced."
• "Most of the plate was filled with greasy mushrooms that must have been cooked in a fryer whole."

Ambiance and Location

Pros:

• "A down to earth British cafe in a nice setting on the beach."
• "Lovely sitting outside in their conservatory."
• "Nice cafe on the beach to spend time out of the rain and wind or outside absorbing the sun's rays or in the conservatory area."
• "Very lovely cafe, quite modern inside, great views just outside with the sea right on the doorstep."
• "This is a really beautiful spot to visit."
• "Great hidden away cafe that is a little gem of a place, if you’ve never tried it before than I recommend it!"
• "Carats Café Bar is a little jewel hidden on Shoreham Port's harbour arm, away from the tourists."

Cons:

• "The only thing I didn't like is there are too many dogs allowed in the canopied area."
• "Parking is so much cheaper than the rest of Brighton and Hove."
• "The cafe is great, the staff are friendly and the view is beautiful but the location is squandered by the enormous car park."
• "Its a bit dark sitting inside and a big dingy in the conservatory."
• "The public loos however are freaking horrible and are the only ones available."
• "A very popular cafe on the beach side of Shoreham docks, it right on the beach and surfing and kite surfing can be viewed on any day that the wind is blowing on shore."
• "Perfect outdoor location on a sunny day."

Service Efficiency

Pros:

• "Staff are down to earth but pleasant with it."
• "The lady was very helpful who served from start to finish and even went above duty by opening the door for me as I was juggling three cups and a door."
• "Big thanks to the lovely lady at Carat’s cafe today who helped patch up my son who'd taken a tumble."
• "Friendly staff food severed within few minutes."
• "Delicious full English breakfast. As you order the lady takes you through the meal."
• "Nice café, friendly staff and good service."
• "Great place. We went here for my mums bday and the owner couldn't do enough to help me."

Cons:

• "It is most frustrating on one of the sunniest days of the year when the staff cash up earlier than the advertised time and say they are closed."
• "The long queue was there as normal, and it’s takes so long to order!"
• "Waited 50 mins for food."
• "20 minutes queue to order food and drink. 40 minutes for food to arrive."
• "Drinks were forgotten about then when asking about them at the counter they made my wife wait for them which took 5 minutes."
• "This cafe has a good location, but the service is so slow every time I stop here."
• "Location is great. But not the brightest of staff. Service is crap. And coffee terrible."