Address: Holt Heath, Worcester, WR6 6NL, United Kingdom
Phone: +441905620286
Rating: 4.5
based on 362 reviews.
Service
Pros:
"Very impressed with their willingness to adapt to the new guidelines of Covid."
"The staff were fabulous and accommodating to all needs to make our day the best possible."
"Staff were friendly and accommodating too, and happy to get us extra water for the meal."
"The staff are very efficient and nothing is too much trouble."
"The servers were very helpful and prompt with drinks, taking orders, etc."
"Staff very polite, friendly and efficient."
"The staff are so friendly, professional and extremely accommodating."
Cons:
"The staff were friendly but general service was slow."
"By the time we had finished our main course we were the only diners left. We were somewhat neglected and eventually had to go the bar to ask for the bill."
"Very slow service, with no reasons given. Tables were sticky and cutlery dirty."
"We waited for the menu for desert and helped ourselves eventually, seen by a waitress who still ignored us."
"Train your staff to be polite to customers we asked for a table and were sent inside inside bar told us to try and get a spare table outside."
"Get some training on allergies for the staff as they have no idea about cross contamination and their excuses show it."
"Only thing I thought rather odd was I could hear dogs whimpering like they were shut in a room somewhere near the bar."
Food Quality
Pros:
"Food was quick and was first class too."
"Food was lovely and the service from the staff was wonderful."
"The food is always of a good standard and presentation is excellent."
"The food didn't leave us with too long to wait, and it was gorgeous for both of us who had completely different appetites."
"The food was delicious, seriously, wedding food can be hit and miss and we were thinking the wedding package is too good to be true so the food will be ‘okay’, but my were we wrong, people were raving about the food and are still talking about it days later."
"The food was fantastic and the service from the friendly staff was outstanding."
"The food was delicious and huge portions."
Cons:
"The rump steak was chewy & full of fat."
"Burgers we ordered came cold and very, very dry."
"Fish and chips was the best dish although lots of batter and less fish. Pizza was gooey and undercooked."
"Sadly, I was not impressed with the food. I chose the Lasagne & it was not good - the portion size was quite small & the garlic bread came out completely burnt."
"However the Sunday lunch i just ate was dry and completely flavourless. Was like a microwave frozen meal."
"The pork was so tough and dry it was inedible, and everything else was over seasoned."
"The seafood consisted of mostly pasta & barely any seafood."
Atmosphere & Location
Pros:
"A beautiful building, location by the River Severn - what more could you want?"
"The setting is beautiful as it sits at the side of the River Severn."
"A really beautiful eaterie on the river bank."
"Located in a stunning setting, this imposing hotel/restaurant has an impeccable interior, lovely riverside garden area."
"Lovely country pub in an ideal setting next to the River Severn with camp sites close by."
"The venue is as stunning in real life as it is in photos."
"Lovely pub, good food, right by the river, bridge to the front makes it even more picturesque."
Cons:
"It'd be a little noisy from the main road but that's not their fault."
"The position on the River Severn next to an old iron bridge could be charming, instead the outdoor area is formal and boring."
"Service was great, food tasty if a tad expensive, but conservatory area was a bit clinical and lacking in atmosphere."
"We felt a bit catfished by this place, we travelled over an hour as the photos online made it look prettier than it was so we were a bit disappointed."
"Only let down was an event for kids right down by river with no safety barrier."
"The only negative was it was cooked for long enough. The red onion was virtually raw."
"A country pub that wants to be a wedding venue."
Value
Pros:
"Great value for money!"
"It's a unique family-run establishment. The food is fantastic and really great value for money, catering for all needs and tastes."
"Good size food portions and price very reasonable."
"The prices were extremely reasonable and was pleasantly surprised when the bill came."
"We felt it was good value."
"The food is always nice in my opinion."
"The food was delicious and plenty of it there was no scrimping going on."
Cons:
"Not the cheapest (not expensive either) but not a stingy serving."
"Prices are high for just pub beer and pub grub."
"Service was great, food tasty if a tad expensive."
"But pricey for me, couple of drinks and a meal £60... wouldn't spend that every meal out."
"The price was steep for what we had, but I must say the service from the staff was excellent, its just the food was right at all...."
"The food quality was very low... broken burnt pizza, mediocre burgers."
"Pudding at £6.50 had been thrown together with no strawberries on (despite it being a strawberry dessert) when I told waitress we were unhappy she just said oh dear, here’s your bill."