Masala Zone Earls Court Reviews Summary

Food Quality

Pros:

• "The food was simply lovely. The fresh ingredients were all presented and cooked to perfection."
• "The tender lamb in the dish is a testament to their dedication to quality."
• "Delicious food at reasonable price."
• "Good food, authentic Indian spices."
• "The butter chicken is a must have!"
• "The tangy and spicy flavours of the puris were delicious, leaving our taste buds tingling with joy."
• "Everything was excellent, the chicken was of very good quality, and the spices were well combined, making for very tasty food."

Cons:

• "The meat platter was cold and I didn't eat it."
• "Food served on metal platters looked pretty but was COLD."
• "Overpriced and mediocre food."
• "Not particularly spicy, Quite runny texture for the 'specials', which were not so special."
• "Food was bland, barely any spice."
• "The food was bland (why do you hate salt, guys?), expensive and way too different from typical Indian food."
• "Food will not satisfy an Indian palate. Too westernised and bland that it lost all its authenticity."

Service

Pros:

• "The staff are so friendly and welcoming in particular pravesh and saanvi."
• "Amazing place with lovely food and great staff."
• "The waitstaff were attentive without crowding you."
• "The staff was attentive and helpful."
• "Our waiter was very friendly, attentive and knowledgeable."
• "The service is also top-notch, with friendly and attentive staff who go out of their way to make you feel welcome."
• "Service is courteous and efficient."

Cons:

• "Our drink came after 20 mins and reminding them twice."
• "They forget to bring plates and no serving spoon was given even when food was served on table."
• "The staff is totally unfriendly and unhelpful."
• "Very poor for the price. I expected more from this well known chain."
• "Sadly service poor."
• "Service was shocking."
• "Service was slow I had to ask for everything twice."

Ambience

Pros:

• "It's a cozy restaurant."
• "The interior and ambience is cosy and perfect for a quiet dinner with friends and family to hosting a special occasion."
• "The interior is beautiful and the ambience of the restaurant is nice in the evening with low level lighting, candles etc."
• "Very nice decor (modern India)."
• "It strikes a balance between cosy, warm and ornate, yet sleek and modern."
• "The ambiance was superb with an eye-catching artwork."
• "A cozy restaurant with candle light atmosphere."

Cons:

• "There was also only one toilet for all the guests to share which caused a queue."
• "The restaurant was quite empty when we arrived and with so many staff about it felt like we were being watched while we ate."
• "It was a bit cold in the restaurant and little bit short on space where we sat."
• "Downside in Earls Court branch is almost impossible to park anywhere at dinner times."
• "Requested a seat was with a bigger space and was refused."
• "We waited 30 mins to get the table even when tables were empty and staff was still not attentive."
• "The mixed grill contains 4 pieces of meat plus two tiny shrimps for £14."

Value

Pros:

• "If you come before 6.30pm you will have special discounts so that you will not pay a lot to have a great lunch."
• "The prices for food and drinks were all very decent and affordable defo worth it."
• "Admittedly, the prices are a little high but are worth the quality of the meal and the copious quantities."
• "A little pricey for some budgets, but for the quality and being in the borough of Kensington, well worth every penny."
• "Absolutely delicious food and reasonable prices."
• "Reasonably priced for area and portions."
• "Definitely a value for money restaurant considering the high standards it delivers."

Cons:

• "It's on the nite expensive side."
• "Very expensive overall so you would expect it to be worth it."
• "I found that it was not very good value for money."
• "Save your money and don't go here! Overpriced and mediocre food."
• "Their portions are tiny, the food is very overpriced, and the curries are not good."
• "I ended up with a £35 bill for the food I didn't even enjoy."
• "Extremely high price for what you get."