Hillingdon Sports & Leisure Complex Reviews Summary

Customer Service

Pros:

• "The staff were super friendly and very accommodating."
• "Staff are approachable and helpful."
• "Each and every member of the staff goes the extra mile."
• "Staff are friendly and happy to help and listen."
• "Staff are polite."
• "Staff friendly, very helpful with my enquiry."
• "Staff here are soooo friendly and helpful."

Cons:

• "Very difficult to cancel membership, incredibly frustrating."
• "Mostly a good experience except that Hannah the lifeguard is quite rude."
• "The manager is very unprofessional and rude!"
• "Customer service is not so great as might have noticed."
• "Talking to receptionists really puts me off every time I need to get anything done there."
• "The reception staff in Hillingdon is rude, they don't know what greeting is, never smile, and they are incompetent."
• "Reception staff look miserable all the time."

Facilities

Pros:

• "Building very clean."
• "Very clean pools and decent up to date gym."
• "Overall, a really good leisure centre."
• "Parking is really easy and reasonably priced."
• "The place is clean and enjoyable to use. I will certainly return."
• "Facilities are clean."
• "The pool is clean with wide lanes where you can comfortably swim."

Cons:

• "Also changing rooms are always dirty in busy times."
• "Some employees enter with dirty and muddy shoe."
• "Went today had a changing room with a baby change which was falling off the wall Nappy left in there floors grimey."
• "Most of summer air conditioner wasn't working and only few days ago there was no running water!!!"
• "Gym with lots of broken down equipments."
• "The tiles around the pool seem like they haven’t been cleaned in ages and the showers are broken."
• "The gym and pool itself are all fine, no issues but never park there, worst car park I’ve been to in 8 years."

Management

Pros:

• "It is encouraging to see such a great community venue under good leadership."
• "A big thanks to the fantastic team at Hillingdon Sports & Leisure centre."
• "They have a new events manager Angie Brydges and she is SO helpful and hard-working with birthday parties or other events."

Cons:

• "Very poor management!!!!"
• "Poorly managed and poorly organised."
• "They never have a manager available."
• "The manager would not speak to me to explain and none of the other staff could understand his decision either from their comments to me."
• "The reception team change the rules as they please."
• "The manager of the LIDO is not professional at all!"
• "The management is a bit all over the place as well."

Website and Booking System

Pros:

• "Online booking very easy and efficient."

Cons:

• "I just wish the website was easier to find out badminton timetable."
• "Visited their site 'better.org.uk' to get more information on what's open and book tickets for swimming, but the website is utter garbage."
• "Not only you have to book a week in advance but also booking can only be made from 10 pm each day!"
• "Does the outdoor pool still close between 12h30 & 14h30 left us wet with kids wait by the gate for 2hrs & pay twice for am & pm session."
• "Keep in mind that outdoor pool follows strict schedule and closes every 2 hours."
• "Since booking online is a requirement, the better website and App does not work properly, so unable to make the booking."
• "Unable to book although 7 days in advance & have to go on wait list."