Turtle Bay Plymouth Reviews Summary

Service

Pros:

• "Connor who was serving us was great. Kept the drinks coming and hardly had to wait for next one."
• "Filippo was amazing on bringing in the drinks! It was the nod of the head for the next round that was fun."
• "My server most of the evening was Rosie and she always made sure me and my friend had a new cocktail every 10 minutes."
• "Rosie and Dani were amazing at taking orders and being quick + friendly! The service was top notch."
• "Filippo, our waiter at Turtle Bay, truly went above and beyond to make our dining experience exceptional."
• "Dan made our experience a lot better, recommended so many great drink options and made sure to keep checking on us."
• "Our server Tally was amazing! Visited for bottomless on Saturday at 2pm it was extremely busy but she continuously took our drink orders."
• "Connor and Rosie looked after us (work group if 20) very well last night. Although TB was very busy they kept us topped up well."

Cons:

• "Waiting for food to arrive whilst others in the group had finished their meals. Loads of dishes arrived undercooked, pink chicken, pink in the middle burger, undercooked frozen prawns."
• "Service was non-existent, The waiter took our order and left us for almost an hour. Maybe they were short staffed?"
• "Service was OK but inconsistent as we had 4 different people serving us."
• "The service was slow even though the place was a quarter full. The server (LW / Liv) lacked customer service skills, wasn’t particularly polite."
• "The service was very slow, all the servers were all young and good looking and sorry to say did not have a clue about good service."
• "Service was excellent, Tally served us and she was super quick on taking our orders. As we had bottomless brunch this was vital to getting the best experience and she certainly delivered through her speedy and professional service!"
• "Had a couple of bad experiences here but decided to give it another go. So glad we did. The service was perfect and the food and drink exceptional. Mac went above and beyond in his attitude and helpfulness."
• "Not been to this turtle bay before but it is my new favourite. It was nice to see people actually enjoying their job, only came in for drinks, we sat at the bar and they made us feel so welcome, loved the dancing, female with purple hair seemed to be having a party and keeping us entertained while working hard. Great price for what you get and music was amazing."

Food and Drinks

Pros:

• "Food was good with some good vegan options. The curry spices were good and had a depth of flavour."
• "Brunch was being served all which opened up some cheaper vegan options. To be honest a starter and a brunch item was more than enough food wise."
• "My first ever visit to Turtle Bay for my friends birthday. The decor / atmosphere was absolutely lovely. Very cozy but extremely clean. The food was delicious and perfectly portioned."
• "Had 2-course dinner here: main and dessert. Tasty food and drinks. Was lucky to visit during happy hours, got two mocktails instead of one. Friendly and welcoming front of house staff."
• "The food was absolutely amazing and our server Tom was so lovely and helpful. He recommended me the best drink I had!"
• "Food was below average, bits were under cooked. The veggie burger was tasteless but the service was great."
• "My friend and I had a really lovely meal here. We were served by Jodie and another gentleman and both were really kinda and helpful for us. Really enjoyed the experience - cocktails were amazing too :)"
• "Very busy, lively afternoon service started out very slow and unorganised but our waitress, Tally was amazing at making sure we got the appropriate amount of drinks on our bottomless brunch in the second hour, brilliant service from her."

Cons:

• "Very, very loud almost to the point of sensory overload. Very difficult to hear the waiting staff when they take your orders."
• "Think next time would consider going at a quieter time but they would also need to change the vegan options before that."
• "I haven't had food yet but I will try soon. I love the bar staff and the quality of drinks. The atmosphere is lovely."
• "Summer was the most amazing server ! she was high energy, kind, fun and worked really hard to make sure our experience was great !"
• "The waiter George was such a friendly nice guy and guide us through the different Rums 🍹 the food was fantastic the flavours was spot on."
• "The service given by summer was exceptional. We have visited TBs many times in several of the cities it has a restaurant in and so far from Sheffield, Plymouth Cardiff and Exmouth we have never known service to be as good as the service we received today."
• "Just what was needed for a Saturday afternoon. Kelsey was an excellent member of staff and her service was excellent. The drinks were flowing and 3/3 for the drink recommendations!"
• "I had a really great experience my first time going to Turtle bay! The food was outstanding and the cocktails were 10/10 could not even say one bad thing it was the most amazing atmosphere in the restaurant and I felt comfortable and enjoyed my whole time!"