Turtle Bay Romford Reviews Summary

Service

Pros:

• "We had Manovi and she was exceptional."
• "Maryam and Ellie were brilliant server's, and they were always checking if we needed drinks, with great recommendations."
• "Carley was amazing, so friendly and welcoming from the get go. Food was outstanding and service was fast and friendly."
• "Our host Bahar was amazing, friendly and it was a pleasure to be served at our table by her."
• "The service from Mia was friendly, welcoming, polite and Knowledgeable."
• "Our waitress, Maryam was AMAZING!!!! Extremely patient with our party, good knowledge of the food and excellent service."
• "Great service provided by Tommy. Very attentive and very patient since we were taking a while to decide on our order."

Cons:

• "We ordered two cola, they tasted so horrible."
• "Still took a long time to be attended to as the server we called could not attend as it was not her area."
• "Our actual waitress was nearby but studiously ignoring all attempts to get her attention."
• "However we were largely ignored by our waitress for most of the meal."
• "Once, we had complained to the manager, she apologised and said we would get 20 minutes added to our bottomless brunch... However, the table service was slow as the glasses had been sitting there for so long."
• "The service from staff was very poor, took 15 minutes before anyone came to take our first drinks order."
• "Service is absolutely shocking!! Food and drinks take forever to reach you."

Food Quality

Pros:

• "The burger was juicy, flavorful, and cooked exactly to my specifications."
• "Bottomless brunch had a large range of cocktails included, plus beer and prosecco."
• "Great music, great atmosphere, tasty food and beautiful cocktails."
• "The food was super good and we loved it!"
• "Food was very delicious, had the goat curry and it tasted divine."
• "The food was freshly made and great quality."
• "Food was excellent and you could taste all the spices of the food."

Cons:

• "Curry goat was an absolute let down chicken too was too dry."
• "The food I had was revolting, batter stodgy."
• "Then dessert was BROWNIE which was dry and overheated."
• "The VEG SHARING PLATTER was nice apart from the TRINI DOUBLE - the flavours were not as nice as the others and ruined the whole dish."
• "Food is nice but ot's all hot & spicy, we ordered something that wasn't supposed to be hot and spicy, but it was."
• "Food was delicious. Not as spicy. Mac and Cheese was not good. Too hard and no sauce defo shouldn't be spicy."
• "But potions are very small I left there still feeling very hungry."

Atmosphere

Pros:

• "What made it super entertaining was the reggae music."
• "The atmosphere and music make it a must visit for everyone."
• "It's such a lovely place. Very disabled friendly, too."
• "The atmosphere was awesome upon arrival, the music fit the vibe perfectly!"
• "Great atmosphere."
• "Atmosphere was fun, loved all the bright colours and music blaring (but not so loud we couldn't talk to each other)."
• "Such a great vibe."

Cons:

• "And it was way to loud."
• "Only downside was that it was quite cold and the music was a little too loud."
• "Music is very loud, which isn't a problem unless you want to talk."
• "Music was really loud was like sitting in a night club at one point."
• "I'll only mark down the atmosphere because we were the only ones there for lunch."
• "Music was maybe a bit too loud for a restaurant."
• "We were asked to move from our table too which I was quite surprised about.. weird place."

Value

Pros:

• "The price was a real surprise we had everything starters mains deserts and the 2 for 1 cocktails were very good."
• "Great value for money too."
• "In total our bill came up to around 20 pounds for 3 starters I feel is not bad."
• "2 for 1 offer is brilliant as there wasn’t any other place in Romford that offered it this good."
• "Best value for a brunch with a large choice of drinks."
• "Value for money is alright, definitely worth taking advantage of the 2for1 cocktails before 7pm if you're going in the evening!"
• "2 drinks for one. It may not be always but we caught it."

Cons:

• "This meal price was refunded because it was very poor quality."
• "I also don't understand why we were charged £9 as service charge, but then when you pay, on the POS machine, it asks if you want to tip again."
• "I don't drink alcohol so had soft drinks. My bill was exactly the same as those that had alcoholic cocktails which I didn't think was right."
• "Service charge was just under £20 for 5 of us which I thought was a bit steep."
• "Albeit quite expensive for what there was."
• "This was the worst place for food ever. I went for a meal and was forced to pay 35 for the bottomless brunch when my meal was 15.8 and was charged £35."
• "Unfortunately I won't be returning here..."