Turtle Bay Hammersmith Reviews Summary

Category: Caribbean restaurant London

Address: 245 Hammersmith Rd, London, W6 8PW, United Kingdom

Phone: +442030260525

Rating: 4.8
based on 360 reviews.

Atmosphere & Ambiance

Pros:

  • "The music and atmosphere were good."
  • "Amazing atmosphere! Great food, had such a lovely time."
  • "The music and atmosphere is joyful."
  • "Thoroughly enjoyed the experience. Great cocktails and vibey atmosphere."
  • "Great atmosphere and the decor is 100! Loving the vibe!"
  • "The ambiance was perfect, great music and a great overall vibe."
  • "The atmosphere was colourful, relaxed and full of the sound of satisfied diners."

Cons:

  • "People come to eat out partially to enjoy conversations in a relaxed environment, this was totally impossible when I visited this week."
  • "It's quite loud and not conducive to a quiet chat."
  • "Music was so loud I could not tell what was playing in the background and could not hold conversation."
  • "The only downside - VERY LOUND music, to the point people have to shout and it makes the experience less enjoyable."
  • "Thirdly, the music, i swear, the playlist was random spotify, ADHD, HDD, DDD, it was just all over the place."
  • "The only niggle was that the music was so loud, but we were given a table directly under a speaker."
  • "Accoustically the space can benefit from a few measures, it can come across very noisy when busy."

Food Quality & Taste

Pros:

  • "The food was lovely and good value for money."
  • "The coconut rice as a side was amazing, same as the fritters and calamari."
  • "Food is good, the breakfast is great and the soul food bowls lush too."
  • "The food came out at a good time and tasted delicious."
  • "We tried the Pulled Chicken Trini Doubles and Sweetcorn Fritters to start, bursting with flavour and accompanied with sweet tangy sauces."
  • "The food was absolutely amazing best jerk chicken I’ve had in my life ! Curry goat was good too."
  • "The food was great, the cocktails were inspired and the service was amazing."

Cons:

  • "The jackfruit bowl was very disappointing as it felt like a confused salad with 2 spoons of jackfruit."
  • "Realistically, the prices are what you'd expect to pay. But the quality was not there."
  • "Sadly the Food was at the quality of a ready meal. Bland, no real flavour and very small portions."
  • "Food was good but I expected it to be better."
  • "The food though is pretty average. The plantain was good, but the jerk chicken lacked depth."
  • "The jerk chicken was a pale white chicken fillet with a bland 'jerk sauce', the Mac and cheese and rice and peas tasted like an Iceland ready meal."
  • "Edible but not authentic Carribean food."

Service & Staff

Pros:

  • "Our waitress Shan has been amazing from the moment she came over service with a smile and very friendly and bubbly… 😊"
  • "Shaqs and the rest of the team kept our drinks flowing and were all really friendly and funny."
  • "Thank you Eleanor and Paris for a great time! Top top top service."
  • "Service by Nass was excellent- couldn’t be faulted or improved."
  • "Jaden our server went above and beyond to make sure we were fully stocked and was so friendly."
  • "Service was good they were friendly and helpful right up to our departure at the evening closing time."
  • "Great service from Nas, a very helpful and courteous waiter."

Cons:

  • "We waited an hour to receive two rounds of drinks, finding out that the waiter hadn't put in our order after taking it."
  • "One of my friends guests had her order mixed and had a long waiting time to then find out the BBQ ribs were unavailable."
  • "The bar staff were friendly when we ordered St the bar but the food was cold and the table service was so slow."
  • "The manager came over and said he couldn’t do anything about the service."
  • "Whilst in the big group they pulled apart our tables to put the layout right despite people still sitting there… Started taking away all our glasses including the water."
  • "We went through several failed attempts of getting the attention of both wait staff AND the manager."
  • "We waited over 45 minutes, when I spoke to the waiter he said he'd forgotten to send the order to the kitchen."

Value for Money

Pros:

  • "For three people we spent 60,70£ - this is for 3 mains, 1 starter, a wine glass, a juice and a Diet Coke 🫶🏻 very affordable pricing for such good quality food, will come back again!!"
  • "The bottomless brunch is good value for money."
  • "Cocktails were fab and great value in happy hour."
  • "On a good note their rum and cokes are very decent and you can actually taste the rum."
  • "The drinks are absolutely delicious, and you get two for one which is an unheard of deal."
  • "Great value for money."
  • "Wow absolutely amazing bottomless Brunch was by far the best value for Money!!!"

Cons:

  • "The bill was also brought over before we asked for it (not usual practice in any restaurant?)."
  • "Secondly the drinks, waaaaayyyy too much ice in a small glass, this means less drinks and diluted alcohol."
  • "Cocktails were lovely however they do try to slow you down on ordering drinks which are meant to be unlimited."
  • "The food was almost exclusively fried, so not any healthy options… Especially if you can’t eat really spicy foods, then you’re probably out of options altogether."
  • "The waitress spilled a drink all over one of our bags front and back (sticky, alcoholic and completely soaked the bag), and wasn’t friendly in terms of an apology and not doing much to rectify or remedy the situation."
  • "The reggae rum punch was missing the Wray n Nephew! Had to order a separate shot to boost it up for the carribean experience."
  • "Not the first time here but the first time I’ve been told I need to vacate the table in 1hr 40mins before I’ve sat down!"

Thanks! Your review is awaiting moderation.