The Cott Inn Reviews Summary

Atmosphere & Ambiance

Pros:

• "The outside marquee has a lovely atmosphere and was warm and toasty when the sun went in."
• "Lovely atmosphere in the garden kitchen area."
• "Where we sat was beautiful, the lighting was so pretty, the atmosphere was very relaxed, we felt like we were abroad."
• "The seating area outside was charming and comfortable, providing a relaxed atmosphere to enjoy our meal."
• "Great atmosphere."
• "The whole place having a very welcoming atmosphere."
• "Lovely and warm atmosphere, especially in the marquee, with the lights and heaters."

Cons:

• "We were seated in what can only be described as a draughty tent up in the garden."
• "We didn't feel comfortable where we were seated so just stayed for a drink."
• "We were then put in an outside tent with a heater shoved behind the person sat at the end of the table so pretty uncomfortable."

Service

Pros:

• "Lovely friendly staff that got the extra mile."
• "The amount of care and work from the staff was impressive."
• "The staff and owners could not have been more friendly and attentive."
• "Friendly staff, quick service."
• "Staff were good at handling Covid regulations and all felt very safe."
• "The staff were incredibly attentive, friendly and seemed to really enjoy working there."
• "Staff were extremely friendly and welcoming."

Cons:

• "Only downside was the slow service on this occasion!"
• "We had to wait in the rain for someone to come to the sign we were told to wait at."
• "Once they established we weren't going to eat the tall guy became rude in his attitude."
• "When asking for the bill the manager came over and asked how the meal was, so I told him. He was really unpleasant and we all felt incredibly uncomfortable with his arrogant demeanor."
• "We ordered food and drinks at the same time but after waiting 45 minutes for the food we spoke up and asked how long it was going to be (we ordered 2 pizza’s) only to be told our order was not inputted on the till!"
• "I also found the service to be slow. We waited nearly 30 minutes for our desert."
• "The service was appalling - vague and disinterested."

Food Quality

Pros:

• "Excellent fish and chips."
• "The pie of the day was pheasant and rabbit, just the right amount of pastry."
• "Food is very well presented, full of flavour and excellent value."
• "Sunday roast was delicious."
• "The batter was so light, tasty and crispy."
• "Every meal was made with care and detail and we were truly spoilt for choice!"
• "The food was delicious, fantastically well cooked and presented."

Cons:

• "It was just a catalogue of issues and not anything like the experience the room had been marketed or priced as."
• "Most of the meal was Luke warm."
• "The aubergine was undercooked and very tough, artichoke similar and it was overall bland."
• "The pie was essentially a soup--remove the pastry top and it was liquid underneath, with turkey floating in it."
• "The roast potatoes reminded me of school dinner roast that were more boiled than roasted."
• "The Yorkshires were so hard and dry inside, they shattered."
• "The overall taste of the roast was very bland also."

Value for Money

Pros:

• "The winter break deal (book direct with the hotel) was fantastic value for money."
• "Very generous portions and reasonably priced too."
• "V good value."
• "You do pay a little more, but I thought it was well worth the money."
• "Food not dear for the quality you’re getting."
• "Good value for money."
• "Probably the best value you’ll find in Devon for food with amazing presentation and taste."

Cons:

• "Despite paying 150 pounds for our room, the bed was like sleeping on wood."
• "Unfortunately the beer garden seemed to be overrun with wasps."
• "Prices just ever so slightly on the higher end- £5 a pint is close to London prices."
• "The food was a little on the pricey side and not what I’d call a ‘typical’ pub menu."
• "Some of the drinks on the menu were ridiculous prices, I think one of the lagers came in at £8 a pint."
• "I do think the portion size was unfair for the price."
• "We did not receive full refund !…..only half! Why only half? Appalling!"

Accessibility & Facilities

Pros:

• "Have large gazebos so covered while outside."
• "Whole place completely dog friendly."
• "There was a good amount of free parking."
• "Lots of parking available in the car park and on the street outside."
• "Plenty of parking."
• "Nice outdoor covered and heated or cosy indoor atmosphere."
• "Lots of indoor and outdoor seating to accommodate walk ins too."

Cons:

• "We hadn't realised, but there was no wheelchair access to the top garden where we were supposed to have sat."
• "Just be aware that there is very little parking at peak times."
• "Access to the rooms is via a choice of two tight spiral staircases with limited head room that would be a challenge for elderly or infirm."
• "Disabled access not great (narrow and quite steep ramp)."
• "Only four stars for the location because the car park was a bit of a challenge."
• "Toilets could do with a refurbishment and/or more regular cleaning."
• "Toilets a bit chilly as they’re outside."