Brixton Cycles Reviews Summary

Customer Service

Pros:

• "I have been coming to Brixton Cycles for 18 years and not one single moment have I been disappointed."
• "I popped in without an appointment and they were able to fix the issue and get me going within 5 mins."
• "Ben was great and really knowledgeable/enthusiastic about my (slightly unusual) bike setup."
• "Brixton Cycles were amazing in sorting out a mudguard issue I had!"
• "The staff at Brixton cycles are super friendly and their bike mechanics have great experience and dedicated to their service quality."
• "Great customer service with really friendly and knowledgeable staff."
• "Everyone knows his job and they are pleased to help you any way they can."

Cons:

• "They have no SHAME! Used their very poor service few times, no more!"
• "Once I was told price before the service, when I pick up my bike they charged me more for the same job I was quoted."
• "Will avoid this place from now on."
• "The whole experience has been really unpleasant."
• "Poor service. They had my bike for a week for a 10 minute fix of a lose back wheel."
• "Really poor customer service. Was told my repairs would take up to 5 working days, after 6 in phoned only to hear they a) didn't know who I was and b) hadn't even started looking at my bike."
• "Customer service is not good at all."

Pricing and Charges

Pros:

• "Definitely recommend if you're looking for cheap bike repairs."
• "Honest and value for money."
• "Just the best bike store in Brixton. Run by friendly people who like bikes. My last service got quoted 200 quid and when I came to pick it up was only 100."
• "The best bike shop in London! I got 3 quotes from 3 different shops to upgrade my handle bars and adjust all the relevant cables - Brixton Cycles was less than half the price of any other shop and they did a fantastic job :)"
• "The staff there are super helpful, very knowledgable and really take the time to help you with your specific cycling needs at an incredibly low price."
• "Very friendly and knowledgeable staff, and also the work was very cheap."
• "They have a great selection of bikes and accessories always reasonably priced."

Cons:

• "V limited range at that price point - most of their range seemed to not give you much change from a grand."
• "Also everything there is overpriced. Teravail tyre which is £65-£70 everywhere else is £90 there for some reason."
• "I managed to go to the shop in time and pick up my bike, to be charged labour fees in addition to what I'd already paid."
• "Double the price of simple fixings and when initially told that it’d cost me a price, when I went to pick it up I had to pay extra."
• "When I arrived to collect my bike, they billed me £146.99."
• "Certainly, it was much more than I expected to pay."
• "The staff is really nice and helpful. However, the waiting time was almost half an hour for a tire change, and I paid double the price."

Repair Quality and Efficiency

Pros:

• "Took it to BC and they sorted them in minutes."
• "I took my beleaguered bike for a service and they basically handed me back a dream machine."
• "The reason for the 2 stars is that the actual work was done to a high standard."
• "Had an emergency mechanical while commuting home and popped in 1 minute before closing, staff were amazing with getting my bike fixed to ride home!"
• "Brilliant experience at Brixton Cycles – super friendly, helpful and knowledgeable team."
• "They sorted me out free of charge, even checking my wheel for damage & noting my brakes were quite worn."
• "Absolutely brilliant service, my bike was a complete mess and everything is now fixed and working perfectly!"

Cons:

• "The quality of the job is bad, the service is so slow and lazy!"
• "Very poor experience. Booked my bike in for full service but was done to a poor standard."
• "They serviced my bike, but it still had issues, so I brought it back."
• "I received a text saying my order had arrived but no information on when I could go to get it fitted."
• "Despite a number of phone calls & emails no one was able to tell me where it was for a long while."
• "Disappointed this time. I left my Giant hybrid in for a service two weeks ago. When I picked it up and rode away the rear tyre, which had a tear in it, had not been replaced and still wobbled and the handlebars had been adjusted askew."
• "Terrible service a minor repair was going to take 5 days."

Staff Attitude and Professionalism

Pros:

• "Honestly we need more spaces like this. The staff are so down to earth and thoughtful."
• "Passion! That's what you want from a Cycle Shop... a team who care about your bike as much as you do."
• "Highly recommended!"
• "Such a great local bike shop."
• "Really friendly team, always happy to help."
• "Staff was very friendly and helped me pick what I needed exactly."
• "The staff are always willing to help, and very knowledgeable."

Cons:

• "I don't care for the owner, very arrogant and judging from the comments he or they are completely incapable of accepting criticism."
• "Laughed at by members of staff at points as well."
• "The staff member didn't listen and said 'We might have some in stock'."
• "Rude Customer service!!! went in to look at bike accessories and while doing so i got a message and pulled out my phone when the guy behind the till said 'better not be looking online prices and comparing'."
• "They were super rude and started calling me a time waster and a liar."
• "Lady with Australian accent is a rude and shouts at you!"
• "I had a very poor experience at Brixton Cycles recently. My bike was serviced at great expense only to be returned in an unfit state of repair resulting in my having to get it fixed elsewhere."