The Old Quay House Reviews Summary

Location and Views

Pros:

• "Set in a lovely place with views of the estuary."
• "Stunning view of Hayle."
• "Location and views are beautiful with a lovely play area for the children."
• "Beautiful views of the Hayle estuary!"
• "Beautiful location with high quality play area and plenty of adult seating overlooking the estuary."
• "The view over the Hayle estuary is very relaxing in the evening."
• "It's in a beautiful location on the edge of the river estuary across from Hayle."

Cons:

• "The location could be improved, untidy outside and very dim inside."
• "We did not see the ocean that came with the ocean view...because of low water."
• "Looks nicer outside than in, especially the conservatory bit around the back."
• "So ill start when we entered we called ahead to book a table for 4 with a dog. We turn up and the guy at the door had no clue we had a dog."

Food Quality

Pros:

• "The food is really fantastic quality."
• "Food amazing."
• "Wonderful food, succulent beef, pork and gammon all fresh veg, gravy, Yorkshire pud."
• "The food is excellent here, you get what you pay for!"
• "Food was lovely and very reasonably priced considering the portion sizes were very big."
• "The food is very good, catering for every taste, hot fresh and includes the little ones too."
• "The food was very good, the mussels were some of the best I have tasted."

Cons:

• "Waste of money entirely."
• "Food was ok but with limited options."
• "Went for a meal here based on good reviews and was disappointed, the staff were amazing and very kind but the food was a let down, in our group nobody enjoyed the food and it was expensive and very basic."
• "Food overpriced, tuna sandwich very wet far too much mayo, cost £9."
• "The chicken burger was nearly £15 but was no different to Macdonalds or Burger King - small and very basic."
• "The food wasn't bad just a tad boring."
• "The food wasn't worth a single star. I had the most disgusting lasagne, it was bland mush."

Service

Pros:

• "The staff have always been really nice and friendly and fast service!"
• "Staff were extremely polite and professional."
• "Service was great, very friendly staff."
• "Brilliantly friendly and attentive staff."
• "The staff worked seamlessly."
• "Waitresses super efficient."
• "Service and staff were very friendly, helpful and upbeat."

Cons:

• "The service was very poor."
• "The service throughout was poor, waiting for menu and ordering, waited for drinks and desserts ordering and serving."
• "Visited this restaurant a few days back and were very unimpressed with the (lack off) service by the young waitresses."
• "No table service."
• "The manageress was not willing to take our food order."
• "When our food was served, the Manager who brought it out was quite rude."
• "The waiter was so miserable."

Accommodation

Pros:

• "The shalets were spotless had amazing views."
• "Such a beautiful place to stay. Our room was absolutely spotless, everything & more to do with covid 19, we really didn't want to leave."
• "We were delighted by our beautiful rooms which felt immaculately clean and had robes and slippers ready for us on the bed."
• "Wonderful rooms in an idyllic setting."
• "Very high quality rooms with top spec finish."
• "Nice bijou bedroom and bathroom, very clean and welcomed the fridge with bottled water and fresh milk too."
• "The room was very clean and cosy everything you would need."

Cons:

• "Room a little small & stuffy."
• "The smallest double bed ever: 131cm is not comfortable! Beware!!! TOO NARROW!"
• "Room rather small but comfortable."
• "The upstairs room was bright and airy."
• "Also the children's play area is quite dangerous for younger children."
• "Ugly interior with walls plastered with soccer memorabilia."
• "Cold atmosphere from mostly unfriendly staff whom appeared to be going through the motions."

Pricing

Pros:

• "Value for money is excellent at £11.50 and £14.95."
• "Reasonable prices."
• "Moderately priced for a 3 course pub dinner."
• "Decent Sunday carvery for a fair price."

Cons:

• "Very overpriced for what you get."
• "£8.95 for a child's meal was way overpriced for a small plate of food."
• "Really pricey too."
• "Drinks were definitely overpriced."
• "The high price of the menu was certainly not justified by the quality of the food."
• "I will give it 3 stars because it was a lovely day and drinking the very overpriced drinks in the nice beer garden was very relaxing.... BUT to charge £9.40 for a pint of bitter(doonbar) and a pint of cider(orchard) when I got the same, or rather very similar less than half a mile away for £1.80 cheaper I think is wrong!!!!"
• "Food over priced and under quality."