The Chaddlewood Reviews Summary

Service

Pros:

• "Waitress was polite at all times, even asking if we were happy with our meal."
• "Very friendly service, and well equipped environment."
• "Friendly helpful staff, food was enjoyable and freshly cooked to order."
• "Staff did everything to try and serve quicker and they were very attentive."
• "Friendly staff and a warm and welcoming atmosphere."
• "The gentleman we dealt with was lovely."
• "Our server Ashley was amazing! She was so friendly and polite, interacted with my 1 and 2 year olds and made the whole meal experience amazing!"

Cons:

• "Everyone seems to smoke by the front door, can be off putting."
• "Very difficult to make a booking by phone never answer, It took days for me to get a response."
• "Wasn't great. Staff was quite rude!"
• "Tables were so sticky and our server was miserable and rude."
• "The only issue when ordering was the attitude of the manageress."
• "Our server was miserable and rude."
• "Customer service atrocious from start to finish."

Food Quality

Pros:

• "Food was perfectly cooked and presented and the order came quite quickly."
• "The food was of good quality, large portions, and every single one of the 50 meals was served piping-hot."
• "Very good food and very good value for money."
• "Absolutely wonderful food. All food was hot very very tasty with exceptional prices."
• "Food was amazing, plenty of it and at a great price too."
• "The meals we had were excellent, everyone enjoyed it."
• "The food was great and nice and hot, the prices for food and drinks are very good too."

Cons:

• "Small portions, attitude, very substandard. Will not be returning. Shame."
• "Mega mixed grill wasn't great, mushrooms & peas undercooked, steak not done as asked (medium) chicken tasted burnt (overdone grill marks?)"
• "One of us had Halloumi fries....granted it was a starter.....but it was 6 small fries for £4.79 !!!"
• "Below par food, waited 50mins for food to arrive as there was only 1 person in the kitchen."
• "Chicken wings were lovely and my American platter wasn't bad. Mixed grills were terrible."
• "The quality of our food was quite poor. It was overcooked and the cuts of meat on my Mega Mixed Grill were poor quality."
• "The roast turkey meal wasn't very good at all."

Ambiance

Pros:

• "The pub atmosphere was nice & the staff we're friendly & helpful."
• "Atmosphere was great, had sport on plenty of TV and screens."
• "Great atmosphere sport on the TV and good food."
• "Lovely place and atmosphere."
• "The pub was lovely and clean and a very friendly, very busy with locals and families."
• "Fantastic pub, lovely food, very clean and lovely atmosphere."
• "All staff were efficient and cheerful, and a very enjoyable night was had."

Cons:

• "Place was very grubby, tables and chairs were sticky and felt like we needed a shower when we left."
• "Very busy, with sports on the TV, meaning limited space, making it difficult to get up from our table, without knocking someone."
• "The atmosphere is nice but with it also being a sports type bar some occasions it can be a bit loud and rowdy."
• "The tables and surrounding areas were sticky and grubby, as was the floor in the ladies toilet."
• "Place looks tired and took photos of litter and overflowing ashtrays outside."
• "Really disappointed a meal out with friends ruined by a large group of drunk rowdy men many families leaving due to obscene language, we are regulars here food is great such a shame nothing was done by the management."
• "It's a busy, fairly rowdy pub. Big screens everywhere. Lots of families."

Value

Pros:

• "Food was reasonable and fair price."
• "The food is great and everything is really well priced."
• "Always great here. I've never been let down by the quality of the food or the staff."
• "The food and service was brilliant."
• "The food is always lovely and reasonably priced."
• "All food was hot very very tasty with exceptional prices."
• "Would definitely recommend it, I could see it being busy at peak times and when the weather is nice, small outside seating area, couldn't fault the place."

Cons:

• "The steaks were lovely, but I was disappointed in the vegan options."
• "The pub was empty but tables were dirty, glasses left on table and not been cleaned even though pub was quite."
• "Place has really gone down hill.!! Shocking!! Never going back!!!"
• "The only down is limited tables available due to reserved tables being held for too long in advance."
• "For some reason no real ale was on pump which I found disappointing."
• "Food arrived sizzling on heated platter, small portion of chips, steak cheap and tough."
• "The plate and utensils were incredibly dirty and disgusting."

Accessibility

Pros:

• "The Chaddlewood is open and spacious with outside seating."
• "Well socially distanced and polite and friendly staff."
• "Clean toilets and the beer garden (although small) is very clean and nice."

Cons:

• "I am a wheelchair user and when we went in to get are booked table, I was in front of my wife in my chair and the greater with glasses spoke directly to my wife and ignored me in my wheelchair."
• "The ladies toilets was blocked 2 out of 3 and the one that wasn't blocked had no toilet roll."
• "The toilets were grim paper everywhere! But nothing compared to the drunk t#ts in there!"