Hub RWY Plymouth Reviews Summary

Service

Pros:

• "The service was impeccable, genuinely cannot find fault in this place!"
• "Excellent service by super friend staff."
• "Fantastic service from the person serving us."
• "Service was lovely, really friendly people but just a bit slow."
• "The staff were friendly and attentive without being obtrusive."
• "Always great service that goes above and beyond."
• "The staff were brilliant without fault."

Cons:

• "Service was slow in quite a quiet restaurant and the waiters weren’t very attentive/could have been more proactive to take orders or give the bill."
• "The service however was absolutely dreadful."
• "Everything was too much salty and the service wasn't great either."
• "Service was fine but took a while to get my bill and there were staff not doing much while I waited."
• "Servers not taking job seriously and act as if you're invisible."
• "Often slow service, however."
• "Service time was very long over an hour to cook burgers and fries?"

Food Quality

Pros:

• "Their burgers are to die for with a great range."
• "A delicious menu full of local produce used in classic dishes, there is always something to tempt you and something interesting you have never tried before."
• "Tried the Bacon Double Cheese Burger with the Buffalo Fries and a Passion Fruit Cooler and it was all delicious and I would highly recommend it all."
• "The food was presented nicely and had character/soul, not like some of the food served these days in the bigger chains."
• "The burgers were mouth-watering, dirty fries were amazing."
• "The food was amazing, the fries were delicious with the smokey bbq dip."
• "The food would be 5 stars for sure, really delicious vegan burgers!!"

Cons:

• "The buger tasted ok but was cold."
• "Food came Luke warm. Looked slapped together."
• "Food-very much on the greasy/soggy side, a bit too greasy even for a burger bar."
• "Terrible burger - dry, flavourless, and three tiny, fatty, end bits of bacon, nowhere near enough cheese."
• "Burgers were dry and my one had no sauce."
• "Food was OK, wasn't very hot, took over 40 mins for our 2 burgers to arrive."
• "All of the food was cold on arrival."

Price and Value

Pros:

• "Prices were reasonable, especially for drinks."
• "Portion sizes are extremely good and very good value for money."
• "Friendly staff, great burgers with a student discount."
• "Hadn't been to Hubbox for a couple of years after memories of it being average food and overpriced however it's new menu is very interesting and with good lunch deals it was very reasonable!"
• "Delicious food at a reasonable price."
• "More expensive than the average high street burger but well worth the expense."
• "Bit on the pricy side, but quality of ingredients justified price."

Cons:

• "£14 for a burger with no sides is just too steep for an under par burger and £4 for a side of fries."
• "Portion sizes are half what they used to be and its pretty expensive compared to what's on offer at other competitors near by."
• "I have never felt so ripped off in all my life."
• "Paid £4 for a portion of chips and it was tiny! Won't be ordering again, disgusting for £40 for 2 burgers and one side!"
• "But honestly just over priced, for £12.50 you would expect a portion of fries too."
• "£100 for a family of 5, 4 burgers, 1 chicken dish, 3 sides and 5 drinks...didn't begrudge paying that but would avoid doing so again."
• "Not much change from £10 for a burger might be what you expect these days, but there's plenty of others where that would include a scattering of chips."

Atmosphere and Cleanliness

Pros:

• "Great atmosphere to sit and chat while eating."
• "This place could be amazing, nice friendly staff, good atmosphere."
• "Certainly, the venue looks the part on first glance, as they all do in the royal William yard. Great location, no doubt."
• "Great vibe and atmosphere of a restaurant where people care and work well together ❤️."
• "Really nice venue."
• "A perfect place for an ansome burger. Really stylish interior with enough size for a small venue."
• "Love this hub box - I’ve been to the ones in truro and Pentewan but this is my favourite. Consistent staff and consistently good food went for my boyfriends birthday and were very attentive and gave him a free dessert."

Cons:

• "While we were there, we found out this place has a Food Hygiene rating of only 1 out of 5... Hygiene and Food Handling is listed as inadequate as is Cleanliness of Facilities."
• "Filthy toilets. Checked the food hygeine rating - 1 star out of 5."
• "The place we sat was cold, it wasn't warm and cozy."
• "I felt the upstairs area was a bit lonely and not very taken care of."
• "The only way to describe it is the staff were having a party that you aren't invited too."
• "We Sat upstairs and it was absolutely freezing. 3 windows wide open for airflow we were told and only 1 could be closed."
• "Although the location is gorgeous, service here is awful: eye contact is avoided at all cost."