Pizza Express Reviews Summary

Service

Pros:

• "Brilliant service from our waitress, who seemed to have endless patience for the excitable little diners she was serving."
• "The staff were excellent and very discreet."
• "Fantastic service on the Thursday night we turned up."
• "Service at Wokings venue is great. Big love to italian Mick, looked after us very well."
• "Great, friendly, helpful staff really make this place!"
• "Very nice service, we got a free bottle of Prosecco as it was my Girlfriends birthday month which was a nice addition."
• "The staff here are GREAT. Makes my eating out with young children bearable."

Cons:

• "Although the restaurant was virtually empty... there was NO signage in the restaurant stating that the kitchen was closed at 22:40."
• "Service was not great, they couldn't find our booking."
• "Unfortunately had a really bad experience for Saturday night."
• "Service was easy in the restaurant, however impossible through the app..."
• "Slow service at Woking and having to ask for the menus and general service makes it frustrating and slow moving."
• "Waitress took our order but when I kept trying to get her attention to pay the bill and to ask for my son's dessert from the menu she just kept ignoring us."
• "Service is terrible. They need to be attentive to paying customers."

Food Quality

Pros:

• "Food was well cooked, brought out quickly and full of flavour."
• "Would recommend 10/10."
• "Food was excellent (as always)."
• "Had a lovely spicy American, it was really hot."
• "Food fit for royalty! One meal here will leave you with an indelible memory that will last for decades."
• "Finally the pizzas are as you expect from pizza express that Italian style that's full of flavour."
• "The food (pizza and pasta) was really good - as always!"

Cons:

• "Pizzas and pasta were great but desserts and coffee (bitter) a flop: choc fudge cake was like a solid choc cake, tiramisu did not have an alcoholic kick to it as promised and the cheesecake, although nice, did not come with side of cream/ice cream as most desserts do-had a mix up and was going to be charged an extra £2 for a tiny jug of cream on top of the £6.95 (we sent cream back!)!"
• "Food was an absolute mess when it was delivered to my house and the pizza wasn't even cut."
• "They sent left over reheated food with no meat when it was supposed to be a chicken pesto."
• "The pizza for the price we paid (despite the discount) was of a very poor standard. Base was sloppy and toppings of a poor collective flavour."
• "The pizzas were dry and almost cardboard like, which is not what you expect from pizza express."
• "But the dessert wasn't. We ordered a Chocolate Brownie, and the brownie was cold and hard to dig in."
• "Bland, overpriced and not healthy. There was hardly any meat or cheese on top of the pizza."

Atmosphere

Pros:

• "Inside the restaurant is clean spacious and aesthetically pleasing with a veranda style area and seating is comfortable."
• "Great food and atmosphere."
• "The restaurant wasn't 'packed out' but a good level, which helped add to the atmosphere!"
• "The service, atmosphere, and food were all utterly sublime."
• "Several families were dining and it did get noisy at times where we were sat in the 'conservatory', but inside the restaurant was a different profile of diner, so suitable for a more intimate meal."
• "It was a little bit noisy but it was busy and it's a kid-friendly restaurant, so that is to be expected."
• "Absolutely lovely establishment, fit for a prince one might say."

Cons:

• "We were seated in the conservatory and it was uncomfortably noisy (peaked at 81dB)."
• "Nice enough but an overpowering scent of BO across the restaurant, which is far too warm for most."
• "Although, there was a drunk sweaty guy that came in pestering the young waitress for a massage which nearly ruined everyones evening."