"Professional, courteous, and great communication at all times."
"Customer service was second to none, staff were prompt and courteous."
"The whole team provide excellent, professional customer service and I recommend them highly."
"The staff are just lovely, so friendly, professional and unobtrusive."
"All the staff were polite, courteous and professional - from the salesman in the showroom and the guy who came to survey the work to the 2 installers."
"Great customer service, very helpful but not pushy advice given in the showroom."
"Everyone we have dealt with at this company as been very helpful and made sure we got what we wanted."
Cons:
"After eventually being offered an unacceptable date for fitting I cancelled my order."
"Very poor customer service. I email them with an enquiry but 3 days later I need to call them about it."
"Despite many many phone calls, writing letters, live chats on their website we still have the problem! Communication is nil!"
"We have been waiting 18 months for a repair and for some new work to be undertaken and despite a number of phone calls and a revisit to measure up again last summer, we are still waiting......."
"Cannot believe such a well known company have such poor customer service standards."
"Extremely disappointing customer service."
"A company that once they have taken your money couldn't care less about providing any level of after care."
Product Quality
Pros:
"We chose an Irish oak door which is of very good quality."
"Fantastic service, great quality, friendly fitters and straight in with competitive quotes without having to negotiate down from inflated start prices."
"The quality of the windows & the attention to detail when fitting together with the finishing off has been second to none."
"The quality of the workmanship is high."
"The quality of the doors and windows and the fit and finish of the work is immaculate, truly outstanding."
"The windows and doors look great and we have already needed to turn the heating down!"
"The windows are excellent quality and I like the fact that they make there own and not out sourced."
Cons:
"Lockwood came to survey my property on 29 Jan 2017 to quote for work on 7 windows. As of today 27 March I have heard nothing."
"I rung this excuse for a company three weeks ago and asked for a quote for a window. Still no quote."
"I called this company to quote for a porch replacement. The owner came, took the measurements, a month passed and I never heard from him again."
"We had some bifold doors fitted by Lockwood Windows in 2016. However....... we have had an ongoing problem with the lintel at the side of the doors pulling away."
"Lock wood Windows came out to measure up and then I haven't heard anything from them since."
"Don't bother asking this company for a price, they'll just waste your time."
"Disgraceful driving from YB69 PXJ. Please don’t give your business to a company that puts others lives in danger."
Installation Service
Pros:
"The workmen turned up on time which I loved, said they would be here for the full day. They were very professional, clean tidied up."
"The installation team turned up in prompt fashion, were very polite and carried out the work to a very high standard."
"The installers were on time, knowledgeable and professional."
"The fitters were on time, professional and did a great job."
"The guys who did the fitting were prompt and cleaned up as they went along."
"Windows fitters were organised and did an excellent job despite the cold weather and did a super job of cleaning up after themselves."
"Both Simon and Lewis who did the replacement were punctual, professional, tidied up after themselves and were a credit to the company."
Cons:
"Instead of pursuing this further we have decided it is far less stressful and time consuming to put right ourselves."
"Although they ran over with the predicted delivery time it was well worth the wait."
"After a slight glitch during the ordering process, it was quickly rectified and the order completed more or less on time."
Value for Money
Pros:
"Pricing very reasonable and the standard of the doors are excellent."
"We have always been given their best price - none of the 'negotiation' tactics of the larger firms."
"The quality of the workmanship was first class and cost of installation competitive or cheaper than the other quotes we had received."
"Really good service from start to finish, fair price for the work done."
"Their prices are competitive and the quality is the best I have seen."
"Clearly the company is experienced, reliable and the price is the price no nonsense and very fair."
Cons:
"Despite terrible weather come fitting the guys got everything fitted on time, achieved a brilliant finish."