RLM Windows, Doors & Conservatories LTD Reviews Summary

Conservatory and Extension Work

Pros:

• "Stripped my old conservatory back replacing all the old windows and frames, building a stud wall and installing a pitched roof."
• "The new back door is beautiful and much better quality than expected."
• "They replaced the glazed part of our conservatory and installed a solid roof."
• "We’ve just had RLM replace our conservatory windows and install a warm roof."
• "Just had the team in from RLM this week, installing new windows throughout and a solid roof to our conservatory."
• "The new roof lantern they installed looks very sleek and stylish."
• "Second lot of windows finished for us by RLM and once again excellent service, professional staff and lovely product."
• "Large conservatory/extension installed as well as windows and doors."

Cons:

• "There were delays with the door coming in but this is due to the global situation and to be expected."
• "Due to Covid 19, our start date was put back."

Professionalism and Workmanship

Pros:

• "From the very first meet right through to the work being completed, Ricky, David and the team have been amazing."
• "The quality of the work and product is excellent and Ricky and the team have been a delight to work with."
• "We wouldn't hesitate to use RLM agin!"
• "RLM installed 16 windows and 5 doors in my house, side buildings and porch in Longbenton."
• "Used RLM for a set of bifold doors, french doors and a replacement glazing unit on a bedroom."
• "The lads arrived early and explained everything and were very professional."
• "Ricky and his team have done a fantastic job from start to finish."
• "An excellent company with high professional standards."

Cons:

• "Whenever we get large jobs in Newcastle there’s only one company we call to help!"
• "Having used this company twice, firstly for a conservatory replacement and more recently external doors, we have always found them very thorough and professional."

Customer Service and Communication

Pros:

• "The team that completed my two projects were Karl, Shaun, Richie, Ryan, David and Ricky. All members of the team are professional, experienced, friendly, hard working and courteous."
• "Karl and Ritchie were always on time, explaining what they were doing and patiently answered any questions that we had."
• "Fab experience with RLM from the start, really helpful when I was first choosing a front door and totally open and honest about pricing and timing."
• "Great professional work by Karl and Richie from start to finish."
• "Ricky was happy to discuss our requirements, pros and cons of different aspects of the windows."
• "Everyone was easy to get on with and he gave a sensible quote and timeline before he could do the work due to lead times on materials."
• "I contacted RLM as I was having issues with my patio door ( nothing they fitted) and they sent two lovely friendly knowledgeable lads."
• "Everyone we met were friendly and professional."

Cons:

• "I had to move the installation date twice and they juggled to fit me in to their busy schedule."
• "I’ve just had two windows fitted and found the experience to be a positive one - good value for money, quick and easy process."