Evri, Airdrie Eurocentral Depot Reviews Summary

Employee Treatment and Working Conditions

Pros:

• "No pros mentioned."

Cons:

• "Extremely poor company to work for, they skirt around the minimum wage."
• "Why H&Safety have not shut this death trap warehouse down I will never understand."
• "Do not work here I have seen some places in my life and you would be better making sandals in Vietnam."
• "The warehouse is no suitable for the amount of parcels they receive daily so 70 % percent of packages are kicked around the floor."

Customer Service Experience

Pros:

• "Hi I had a problem from ebay. And Donna from Evri.hermies. went out her way to help me."

Cons:

• "Can’t get to speak with anyone from Evri & now £100 down!!! Appalling customer service."
• "Absolutely rubbish! Twice said they had came to my house to uplift a return package and said no one was home."
• "Impossible to speak to anyone, just go round in circles through the menu options."
• "This depot have lost my 11 parcels in just over 2 weeks ! Cant even speak to a human."

Parcel Delivery and Handling

Pros:

• "No pros mentioned regarding parcel delivery and handling."

Cons:

• "Worst delivery company ever every single parcel that is supposed to be delivered by them has been ‘lost in transit’."
• "Said they delivered my parcel but nobody had been to my door, checked with all the neighbours."
• "Driver placed a £200 bike battery in the bin at our house when we were not in."
• "Hermes were to deliver my parcel. When delivered I opened the box they had resealed it taken the trainers out."
• "Never use Hermes, no proof driver has ever been, no communication from anyone."
• "Parcel apparently delivered to a neighbour 2 days ago. No card left telling me who."
• "Have lost all my families Christmas presents from jd sports/frasers / m&m direct does nt take a detective to work out what's going on."
• "Two parcels have been 'delivered' but haven't actually been delivered in the past MONTH."

Company Integrity and Trustworthiness

Pros:

• "No pros mentioned regarding company integrity and trustworthiness."

Cons:

• "Joke of a company. Corrupt too. Probably why they ditched the Hermes name."
• "Absolutely worst company ever. Driver placed a £200 bike battery in the bin at our house."
• "I have heard and seen staff post review’s online of Evri/Hermes allowing staff to pick what they would like to take home."
• "I don't know of any company worse than Hermes. They lie about delivery attempts, their tracking is worse than useless."