Wren Kitchens Reviews Summary

Design Process

Pros:

• "The kitchen designer was excellent and very accommodating - happy to work with our changing ideas and offered us sensible advice."
• "Designer was very helpful. No pressure. Always responded to our enquiries."
• "The designer started with the photos of the current kitchen and went about with a design for the new kitchen. We were blown away."
• "Our designer in the showroom was excellent and when our kitchen arrived, it was planned to the finest detail."
• "Our kitchen designer really listened and worked with us to make the best of our small kitchen."
• "Our kitchen designer Ben was fantastic and helped us with any little change and made his suggestions until we were completely happy."
• "The sales/designers were very helpful, not minding many style changes."
• "Excellent service from Stephen, one of Wren's kitchen designers, very informative, lots of ideas & advice."

Cons:

• "The advisor was incompetent, she didn't have a clue what she was doing."
• "No real input from the designer, we just told her where to place the units. No feedback regarding positioning of appliances, etc."
• "Dealt with some pretty lousy companies over the years but none come close to Wren kitchens."
• "Went in for an idea on how a kitchen would look... she tried for about 15 mins to get us to put money down and then said well I've spent a lot of time on this and I need to go home and turned her computer off."

Delivery and Installation

Pros:

• "Delivery was prompt and very helpful."
• "All the delivery dates worked out and the delivery was great. Excellent quality kitchen."
• "Production & Delivery team kept us updated well. Did what they said they would."
• "The delivery team phoned ahead on the delivery day, they were courteous and were very careful not to damage furniture whilst placing the units in our home."
• "Delivery was on time and exact time (they have their own delivery team so should be good)."
• "The delivery team were brilliant from start to finish though."
• "Delivery was on the date agreed. The fitters were a pleasure to have in the house and their workmanship was first class."
• "From our visit to the store, kitchen delivery and to after sales care team everything went as planned."

Cons:

• "At the end of week 5 of a 2 week kitchen installation by Wren Kitchens, we have listed over 20 faults, and we still do not have a working kitchen despite being pressured to sign off the install at 9pm the previous week."
• "Wren kitchens are pretty poor. I have fitted over a dozen of them (all supplied by clients) And not 1 has ever turned up complete."
• "Rubbish, customer service is appalling. £10000 spent on a kitchen that arrives with 4 units damaged. No oven which took 3 weeks for them to refund."
• "As a business and carpenter builder of 35 years working with various companies, it's always the 'after sales' and customer care that Wren and other companies fail to prioritize."

Customer Service

Pros:

• "After sales also great. Door incorrectly drilled by my fitter? Replacement door supplied for free no quibbles."
• "We were kept informed during the delivery process and it was great to have a single point of contact who responded promptly to any emails sent."
• "Had a drawer front that was damaged but a new one was sent out without any problems. Great company to deal with."
• "The Customer Services Team were so responsive. Keep up this excellent service Wren."
• "Any items with slight blemishes upon unwrapping or during installation were replaced immediately."
• "One small issue with a damaged door was quickly replaced and even provided free cutlery trays as a goodwill gesture for the damaged door."
• "Wren have been absolutely brilliant from start to finish. From the design through to delivery and after sales service they have been faultless."
• "Great customer service, couldn't fault Wren at all! Happy to help throughout the process from choosing and changing my kitchen order through to delivery."

Cons:

• "Do not buy a kitchen from Wren. Their customer service is appalling. They sent the wrong sized kitchen and blamed me for not getting a professional to check their measurements."
• "Very poor after service! Dreadful! I've had 2 Wren kitchens and after my last experience with this firm, who honestly don't care, or take pride in their work, I certainly won't buy another one from them!"
• "You would do a better job yourself. In terms and conditions, it says they are not experts and any mistakes made at any point are your fault as the customer."
• "Stay away from Wren at all costs. My £2000 oven has failed twice in a week. My 3-month-old units don't close properly and I had the pre-built units. Some arrived damaged ok this happens but not ideal when you're paying fitters."