4th Dimension Reviews Summary

Communication

Pros:

• "Great communication and regular updates on progress."
• "Even the driver who delivered my bike updated me on his E.T.A."
• "Throughout the process they kept me well informed by text and phonecalls, from their assessment of my bike, through the repair process and also if there had been any delays and why."
• "Regular calls with feedback on a weekly basis, polite friendly staff."
• "The office staff are great at keeping you up to date."
• "Whenever I sent an e-mail enquiry, they answered straight back."
• "Calls where answered fine, They were knowledgeable, friendly and explained each step that was going to happen and when."

Cons:

• "The company offers people vouchers if they out good reviews. Don't trust anything on here."
• "They have no communication skills."
• "Having a similar experience to Dean below, multiple phone calls and emails to chase what's going on, little response."
• "I have sent many emails to no reply, called many times and no updates."
• "Phone rings and rings and then they cut you off and they rarely reply to emails or answer questions."
• "Every time I call I get a different story no one really seems sure what’s going on."
• "After 1 month nothing has been done to my bike they haven't even done an estimate and also very rude staff on the phone say they will return calls and never return calls."

Customer Service

Pros:

• "If you ever use them you will have the best service ever."
• "The staff were always happy to answer my many questions being extremely patient with me."
• "Good customer service, helpful and very pleasant staff whilst waiting for the replacement bike service."
• "These guys are top notch. I got good value, great service, no b,s. Kind understanding."
• "The person dealing with me from day one was fantastic always reassured me and updated me with the progress of my claim was so quick to respond great customer service."
• "Everyone I have had dealings with at this company have been courteous and honest."
• "Very professional, efficient, communicative and friendly."

Cons:

• "Very unprofessional and lack of interest."
• "If it could have been zero I would of the way they speak for a start always a bad line so they can't hear you more like they don't wanna deal with you."
• "AVOID at all costs unless you want your time wasted."
• "Shame you can't leave no stars as its what's needed."
• "How do I enter Zero rating? Exceptionally rude staff."
• "Terrible. Bike came back with more problems than it went in for."
• "They don’t even deserve one star but unfortunately I can’t score them less."

Repair Quality

Pros:

• "Returned my bike repaired to an excellent standard anything damaged replaced with Kawasaki only parts."
• "The work that has been undertaken is superb. My bike was handed back to me looking as good as the day I collected it from the dealership."
• "My bike came back to me looking fantastic. The workmanship is brilliant and my bike runs like a dream."
• "The repair is first class and the bike was spotless and polished."
• "Upon inspection the paint match and repairs are better than new. Bike is spotlessly clean."
• "4th Dimension painted my bike – the quality was absolutely outstanding."
• "The work carried out on my bike on the surface looks to be of a good quality."