Tortilla Reviews Summary

Customer Service

Pros:

• "A lady by the name of Naymar served me & she is a top asset to Tortilla Kings Cross such a lovely lady!."
• "Magda went above and beyond to make sure the visit will be great experience!"
• "Fayjah the best burrito wrapper in the world."
• "the staff were friendly the young man who greeted me was warm and had a nice smile"
• "Had an excellent experience SHANI was very helpful and went the extra mile to provide the experience."
• "Mehdi who was very welcoming and friendly, Super helpful."
• "Sulamita at the Kings cross Tortilla- young lady provided excellent customer service, very helpful with a beautiful smile, delivered my food with care and that has made my day!"

Cons:

• "Never been treated so badly. Love tortilla but won’t be going to this store again."
• "Food was good but the stuff was quite rude and she did not explain me properly how the topping charges works(Sara) and I end up with 1 pound extra charge."
• "I have never been treated so badly by staff before."
• "Rude/unhelpful staff at the checkout."
• "Rude/unhelpful staff at the checkout, hiddensurcharges for beef, surcharges for guac, chorizo."
• "Staff were just absolutely terrible, EXTREMELY slow."
• "Lady at the till very rude. Didn’t acknowledge me for a while and then got my order wrong, then gave me attitude for it."

Food Quality

Pros:

• "The food tasted amazing full of flavours."
• "Tortilla offer great tasting, fresh Mexican food at a good price."
• "The beef burrito with the guacamole I had was so succulent"
• "This is the best burrito I've had since I came to this country and it really reminded me of home."
• "Probably the BEST burrito bowls we've had at a Tortilla."
• "The food is delicious and always fresh."
• "The street tacos were amazing... very fresh food and well prepared."

Cons:

• "The tacos is a scam. Don’t go for it you can’t chose among all the topping options, it is smaller than a burritos but you pay almost the same price."
• "The quality of food is hit and miss."
• "Grilled veggies seemed pre-cooked and ready made. Beans tasted stale."
• "Nothing really special about the burrito I had from here."
• "Could do with some more coriander and the guacamole didn't look super fresh."
• "The food always seems cold."
• "The food didn't look that appetising."

Value for Money

Pros:

• "I would recommend dropping by here if you want a quick and cheap meal"
• "I got a meal through the 'Too Good To Go' app... it was definitely worth at least that amount."
• "The prices are reasonable."
• "For the price of 10 pounds, including extra guacamole, it was extremely filling and quite hearty."
• "Nice ambiance and reasonable prices means I left here happy."
• "Food very tasty and very very reasonably priced (£7.95 for a good size bowl)."
• "The price/quality ratio is excellent."

Cons:

• "Will be avoiding in future as its getting far too over priced, plus you still fill hungry after a burrito bowl."
• "They charged extra £1 for just less than a spoonful of Guacamole, really not impressed."
• "£12 for a bowl of slop and a can of drink, Food was thrown together."
• "Worst tortilla I've been to, gave me loads of rice and beans and barely any chicken."
• "I usually eat here everyday, however it is incredibly and I mean incredibly frustrating when I order a large Burrito and the filling I get is that of a medium size."
• "Very average wannabe Chipotle establishment."
• "Delicious burritos with super generous portions."

Ambiance and Location

Pros:

• "A big group of us came here after playing Seektag at coal drops yard."
• "Outside and inside seating areas are available."
• "Great place and plenty of different seating in a nice surrounding."
• "Loved the atmosphere of Tortilla!"
• "This place has great outside seating with good size tables surrounded by corporate offices and water feature and trees."
• "Nice terrace facing a square. Nice quick bite in an nice location. Recommended for families."
• "Also this place had indoor and outdoor sitting area that makes it more fun."

Cons:

• "Other customers angry at staff for wait times."
• "Came with group of 4, none happy with food, atmosphere or service."
• "This place is a disaster!"
• "Decent place for a burrito in this area. Rated down as this Tortilla doesn't serve steak burrito."
• "Quite rubbish experience just now. The staff really seem bothered to work."
• "The entire team in King Cross is amazing and friendly."
• "The space is very clean."