Platform 5 Reviews Summary

Staff Service

Pros:

• "Staff friendly and helpful."
• "Friendly staff greeted us, tables all distanced."
• "Staff were friendly and pleasant."
• "Great helpful staff."
• "Service was fast and friendly."
• "The staff is very friendly."
• "All staff very friendly."

Cons:

• "Stopped in with my toddler today around 10.30am and asked at the bar if children were allowed. The barmaid looked absolutely disinterested."
• "Staff attitude was so poor all they did was huff and puff at anything we ordered."
• "The waitress was ridiculously rude when asking for my ID."
• "The woman and man serving on the 1st bar on entry were just plain rude."
• "Our guy who served us could barely tear himself away from a riveting conversation."
• "Never going back there again, first i get told there was no one to take cash then get told to download the app."
• "A member of staff (appeared to be the manager) dealt very rudely with our request to have the sound on for the rugby world cup final."

Food Quality

Pros:

• "VEGAN fish & chips, that tastes delicious!"
• "Service was a bit slow, we waited over 25 minutes for our food but it was very tasty."
• "Fantastic food."
• "The food was superb."
• "The food was outstanding!"
• "Food was presented well and tasty."
• "One of the best burgers I've ever had."

Cons:

• "Steak pie veg looked like it had been microwaved a few times over."
• "Ended up with scampi which was mediocre and not particularly hot."
• "Seasoned fries weren't seasoned they were just plain old chips."
• "The sausages where soggy and falling apart, the mushrooms looked like they were left over from a few days before plus being cold."
• "The food was a bit tasteless and the burger bun I had was very hard and brittle."
• "The chicken was dry, the coleslaw was brown and dried up and the chips were burnt to a crisp."
• "We then waited another almost another 20 minutes for bland and warm chicken penne."

Atmosphere & Cleanliness

Pros:

• "Really enjoyed our time here."
• "The atmosphere is quite nice."
• "It was a nice relaxed atmosphere, with great staff."
• "The pub's atmosphere was inviting and lively, creating a great setting to enjoy a meal."
• "Atmosphere was great as always."
• "It was a great vibe inside."
• "Great atmosphere and location."

Cons:

• "The place was a mess - every table covered in dirty glasses."
• "However, I did notice that the tables weren't as clean as I would have liked; they were a bit sticky."
• "Glasses are not washed properly. Not the first time I've had to return to the bar with a dirty glass."
• "Sticky tables, overcrowded and loud."
• "Waited at least 20 minutes before the table was cleaned."
• "Table was filthy."
• "The toilets were unclean."

Location & Convenience

Pros:

• "Good location for start or end of a night as it's right beside Haymarket station."
• "The location is great for anyone needing to wait for a train at Haymarket."
• "Right next to Haymarket Station for convenience and not too expensive considering the location."
• "Opposite Haymarket train station. Handy place for meeting friends when visiting Edinburgh."
• "Very handy near the train station, tram stop and bus stops."
• "Convenient (opposite Haymarket Station) and friendly."
• "Love this place when going out to watch sports,BT and sky sports multiple screens."

Cons:

• "If you're looking for a quiet spot to chat, this might not be the ideal choice."
• "The atmosphere at Platform 5 didn't quite meet my expectations, hence the 3-star rating."
• "You have to go upstairs then down 2 flights of stairs to get to the toilet. Not ideal for the elderly or infirm."
• "The outside area is directly on the pavement, too near the bus stop and the traffic."
• "No longer a screen to show you arrivals/departures from Haymarket station anymore."
• "Every table covered in dirty glasses, no-one bothering to clean up."
• "All 7 hand sanitiser stations absolutely bone dry!"