Rashleigh Arms, Charlestown Reviews Summary

Service

Pros:

• "Staff were professional and friendly."
• "The service we received throughout was really personable."
• "We had a small problem which was sorted out quickly and efficiently by Connor and Tom who are brilliant managers who couldn’t do enough for us."
• "Absolutely amazing service!"
• "Was really impressed how friendly all the staff were, had a fabulous meal."
• "Service was warm friendly and efficient."
• "Staff very attentive and pleasant and all worked excellent as a team in busy period too."

Cons:

• "Gone downhill recently. Often unable to offer service even though the restaurant is not full and almost all the tables are empty outside."
• "Booking was cancelled by poor staff previously without warning so we had to re-book."
• "Poor level of service especially considering it was quite quiet."
• "Staff serving us appeared stoned or tired, take your pick?"
• "The service was a bit slow as someone had to help us when they had just walked into work."
• "Staff seemed genuinely disconnected from the customers and without exaggeration; reality."
• "The service was as happy as a funeral, in fact I'd say the waiters and waitresses need a personality transplant."

Food Quality

Pros:

• "A real oasis on a hot hot day - cold beers, really good food and excellent service."
• "The food is served to the table in a comfortable and calm environment, with proper seats and very nice ambience."
• "The breakfast was super nice in the morning where we had a selection we could choose from."
• "Food in pub was wonderful, breakfast and evening meal both delicious and sourced locally."
• "We ate at the restaurant, and the food was delicious."
• "Good quality food at reasonable price, spacious with a big beer garden and free parking."
• "The food was really fresh and great tasting with big portions."

Cons:

• "But what is chicken liver parfait all about. Stick to original pate with crostini not raw breadcrumb and Gouda cheese. Awful."
• "Unfortunately the veg that was served with the T bone was cold and mushy, and the salad was disappointing."
• "The food was really quite bad. Gone off water cress with an overcooked steak, ordered medium and arrived well done with an unpleasant smell."
• "The burger I ordered was overcooked and cold."
• "Long wait for soup and when it arrived it was tasteless mush."
• "The pie might have been OK had it not been microwaved chips were dry and horrible mushy peas ok."
• "All in all a very poor meal for a ridiculously high price."

Ambience & Decor

Pros:

• "The outdoor seating area was nice."
• "The bar had a relaxed atmosphere."
• "Delightful pub. Old and new sections."
• "Nice pub, recently renovated."
• "Lovely relaxing atmosphere, tasteful decor."
• "Inside Restaurant is gorgeous amazing decor."
• "Absolutely lovely pub located right next to the harbour."

Cons:

• "The decor is clean & fresh, but dreary & the wall 'art' is twee and tacky & the restaurant is bland and colourless."
• "The room we stayed in didn't have a curtain or blind we had to use a blanket."
• "Our room faced beer garden so noisy."
• "The terraced area was full of loud groups of blokes swearing."
• "The interior was uninspired, generic Wethy's +, completely lacking in cosiness and character."
• "The only downside which you know is going to be an issue if you are prone to being sensitive to noise as it is above a pub and there is music played till 11pm and you do hear customers leaving."
• "For us, room was a bit warm but a Dyson fan is provided that does hot & cold. Only thing that is not top notch is water pressure in the shower."

Accommodation

Pros:

• "The room, Port, was lovely and had everything which we needed, with a lovely sea view."
• "Great place to stay and eat and what a bonus being dog friendly."
• "It's that nice a place to stay we have booked again for this August."
• "Stayed over two nights whilst visiting the area for a late break and to celebrate my birthday. Excellent from start to finish, lovely deluxe room with sea view, comfy bed, tea/coffee and free water provided."
• "Our room was comfortable and clean."
• "The actual room was impeccable with beautiful decor and super comfortable!"
• "Fantastic location 1 minute's walk from the incredible historic Charlestown harbour. I stayed the weekend in a massive room with a really comfy bed."

Cons:

• "The room we stayed in didn't have a curtain or blind we had to use a blanket."
• "Our room faced beer garden so noisy."
• "The only downside which you know is going to be an issue if you are prone to being sensitive to noise as it is above a pub and there is music played till 11pm and you do hear customers leaving."
• "Our room was above the entrance, due to single glazing the room was very noisy and due to trouble outside I was unable to sleep."
• "Only criticism is the noise from the bar downstairs (which we were warned about) and the people in the room next door to us (which wasn't the hotel's fault)."
• "One word of warning – the car park is cobbled and very uneven, so be prepared!"
• "Only problem was that the baby change toilet is so badly set up that I almost had an accident with our six month old whilst trying to juggle the change table which sits on top of the bin, and hold the baby safely."

Value

Pros:

• "Good quality food at reasonable price, spacious with a big beer garden and free parking."
• "Prices I think were fair for what we received."
• "Worked out about £25 each for 2 courses and a drink, which was very good for the quality of the food."
• "Average main courses are around £10 and good value for money."
• "Dog friendly (biscuits and water provided) Good food at v reasonable prices."
• "Food was fantastic - highly recommend the fish and chips, as it's huge."
• "The meals are reasonably priced and there's plenty of choice on the drinks menu."

Cons:

• "All in all a very poor meal for a ridiculously high price."
• "But nearly £10 for a gin & tonic?! You can get a whole bottle of Tarquins for a little over £20."
• "We were a bit shocked at the bill at the end, the problem is there are no prices in the menu so you don't know what the final bill will be."
• "Portion was much smaller than described and when only half the naan came out I asked if I could have the other half, as described."
• "I had the crab sandwich on white bloomer with salad and fries which cost £15 which I thought seemed a little hefty however the portion size was very generous and left me full up."
• "Wish we hadn't paid to park to eat."
• "No atmosphere if you want good food don't pay to park to eat."