Address: 275-277 Chanterlands Ave, Hull, HU5 4DL, United Kingdom
Phone: +441482446341
Rating: 4.6
based on 90 reviews.
Customer Service
Pros:
"Absolutely fantastic service in the shop today."
"Thank you to all the staff for the advice and testing of my bike parts - especially Doug who helped massively with advice and went the extra mile to help me fix my bike."
"Dominic had the issue sorted and the bike back to 100% within about 15 minutes."
"The service from John was friendly and polite."
"Super friendly and knowledgeable service, great at helping to find and fit the best bike for your needs."
"Very pleasant experience, very helpful, Great advice, tested different sizes of bikes to make sure my lad was the right size and comfortable with the bike. Thanks for all the help."
"Excellent, knowledgeable and smooth customer service received by Jules."
Cons:
"I needed a part, went in, they tried to force extra work onto me to gain more money almost instantly. I refused, so they wouldn't help anymore."
"Every time I go there they look you up and down, unless you have a very expensive bike to fix don’t use this place, they outprice you so you will take your cheap bike somewhere else awful place wouldn’t recommend."
"One staff member started to insult me, said I should leave as they can't do anything for me."
"Today I visited the shop to have a puncture repaired on my bicycle, upon entry to the shop I said 'I have a puncture can you repair it please?' To which I got the response 'don't you think its time you learnt to do it yourself!!'"
"Staff was very rude. I had spent over £1000 in there and got treated like a criminal."
"I completely agree with the previous comments about the owner's son, unbelievably arrogant, a shocking attitude, please spend your hard-earned money anywhere but here, as you may have to deal with him. Terrible."
"I was swiftly given a rude 'well that doesn’t really narrow it down', now having being a cyclist for a few years I am aware that the market in all areas is a minefield."
Product and Service Quality
Pros:
"Really good at what they do and my product was built with very high quality experienced people would advise using these guys if you want things doing right 1st time!."
"Was shipped out on a faster delivery without even asking as they thought I was really wanting it."
"I have now ridden this new bike over 500 miles since buying it last October and love it. Everything works as it should."
"What a great bunch of guys at Ken Ellerkers they have product knowledge of the bikes they sell and can fix them as well. Very happy with my dealings with them."
"After having my bike over a year I asked if they could order a part for my derailleur they informed me it was still under warranty and fitted a brand new derailleur at no charge."
"A friendly and informative shop with a good range of bikes."
"The staff are very knowledgeable, helpful and skilled technicians."
Cons:
"after making a query about incorrect info on an item's description, I was informed of the correct info so went ahead and made the purchase, only when the item arrived it was a different variant of what was pictured."
"Still waiting for my item ? The store service is good, however, it is let down by Yodel."
"after that no email responses and no refund despite the item clearly being delivered and signed for."
"Placed my order on a 1-2 day delivery. After 8 days no delivery, sent emails, messages on eBay, repeated calls and they never respond or answer the phone."
"so PayPal dispute opened (thank God I used PayPal) and still trying to chase a refund with still no email response."
"Walked in, no warm welcome! Tried to say I needed other stuff doing to my bike when I just wanted the chain changing."
"Spend your money elsewhere - Was not even knowledgeable of the product just nonchalant answers."
Shop Experience
Pros:
"Nothing but positive things to say about Ken Ellerker. Really experienced and knowledgeable staff who will sort out whatever you need for whatever you ride."
"Really good set of guys! Just purchased some specialist tooling from them."
"Will be using this shop for all my cycle needs from now on also prices are very good."
"This shop really helped me immediately where as other shops didn't really want to know and could only 'help me' 5 days later."
"Very quick and easy, went above and beyond to make sure I got the specific bike I wanted."
"Couldn't be happier, had a few bikes from them over the years and have always had first class service."
"Brilliant shop this with a very friendly and welcoming atmosphere."
Cons:
"Took my daughter to buy her first proper mountain bike, waited outside for 10 minutes whilst another family was inside which is fair enough. Once the family left and we were about to go in a rude unapologetic man told us he was going for his dinner and proceeded to shut the door on us."
"I will never go in there again."
"I will never return to the store and until I get a full and unequivocal apology will make sure that I use whatever legal means possible to ensure as many people as possible know how customers are treated at this shop."
"You need to seriously review your attitude towards customers who have chosen your shop to spend their hard earned money in."
"hope they fail and go out of business eventually."
"You sir are a disgrace and giving my experience one star feels like I have wasted that particular star."
"I will never visit that shop again I was so angered. This man should be ashamed of himself."