Parkdean Resorts White Acres Holiday Park, Cornwall Reviews Summary

Staff and Service

Pros:

• "All lifeguards were friendly and chatty."
• "Big shout out to the entertainment team who are fantastic - hard working and very enthusiastic."
• "Staff very friendly, there is a choice of caravans and lodges to stay in."
• "The accommodation is comfortable and clean, the staff are friendly."
• "Receptionists, maintenance and security have been amazing, any problems they have been there in minutes (slight issue with boiler)."
• "The team were really helpful and very friendly."
• "The barman in the show room of an evening was also really friendly and helpful despite being rushed off his feet."

Cons:

• "We cudnt get anyone out for neally 2 days to fix the tv."
• "Reception staff: 1 was rude and the other one had no idea what was going on but was trying to help."
• "The staff couldn't be bothered and could certainly do with brushing up on their manners."
• "Staff member unhelpful and blunt and basically said like it or lump it."
• "Receptionist very rude, pleasant on greeting but couldn’t cope with problems at all."
• "The staff, by the way, were all very friendly and welcoming."
• "When I queried this the attitude of the reception staff and cleaning staff was very rude."

Accommodation

Pros:

• "The caravan had a lovely view over the lakes which is a positive and was quite modern style."
• "Lodge was clean and warm when we turned up."
• "Lovely, large and clean lodge."
• "We stayed in a luxurious lodge. Clean and very comfortable."
• "Our lodge was nice and clean so not all bad."
• "Caravan was spotless and well kitted out."
• "Nice caravan site situated very close to many of Cornwalls fabulous beaches, caravans were very clean and they was ready before check in time."

Cons:

• "The Lodge was a right mess, no sweeping brush no hoover kitchen extraction dripping with grease oven not cleaned cobwebs everywhere."
• "Caravan was filthy on arrival. Horrible smell, dried food crumbs all over the floor dirty highchair left behind."
• "The caravan was dirty, dusty falling apart had dirty cutlery and even the worktops had to be cleaned before we could start unpacking!"
• "Lodges are not great, they seem to be old and uncared for."
• "The lodge we stayed in was a Truo lodge it wasn't anything like the images online when booking, the floor plan was different and it doesn't have a dishwasher."
• "The lodge is the worst lodge I have every stayed in."
• "Turned up to a horrible caravan. Smelt like dogs had been living in it for weeks before us and the main bedroom had mold all over the place."

Facilities and Amenities

Pros:

• "The swimming pool was also good fun."
• "We found it very clean with beautifully kept gardens and play areas."
• "Fish and Chips were good from on site."
• "Lots to do on this site, it's just starting the season so bit quieter but great as we had swimming pool and sauna to ourselves."
• "Food good in the restaurant and nice size portions."
• "The lakes are beautiful and lovely to walk around with the dog."
• "The lakes are superb and views stunning."

Cons:

• "The indoor swimming pool was plain and small. Soft play was rarely open."
• "Unfortunately the Jacuzzi at the pool area was closed still after a year since our previous visit."
• "The parking spaces are ridiculous and very small, my car only just fitted."
• "The indoor play area was very small and the pool too."
• "The fish and chip shop was closed along with the lakeside cafe."
• "The outdoor pirate ship play area is a disgrace it's nothing like the pictures online it needs knocking down there is no slide no climbing wall it has massive weeds growing out of, it was patched up with sheets of mdf has holes in the floors and isn't safe in my opinion."
• "The swimming pool itself is so rundown & small, for the size of the holiday park."

Value and Experience

Pros:

• "We are going to buy our own caravan here this year."
• "Thank you to the staff."
• "Overall, a lovely stay and would definitely come back again."
• "Highly recommend to everyone."
• "Evening entertainment was great."
• "Lovely time away with the kids! Love the accommodation (A lovely cozy lodge by a pretty lake) Multiple play areas and great for the young ones."
• "The entertainment was amazing, all the troupers were amazing, Will, Lucy, Lacey, and Emma did an amazing job the whole time."

Cons:

• "Won't be rushing back in a hurry after twenty years of visiting on and off with regular breaks."
• "We contacted the management daily with no response, didn't even come to look at the caravan."
• "5 caravans cost almost £4000. i do understand staff shortages food supplies etc etc but to have a holiday ruined due to lack of the above and not even being offered a part refund or discount for another holiday i think it is a joke."
• "Evening entertainment was very bad only had the mascots out once on stage the whole time we was there."
• "Overall I’d definitely not stay at White Acres again. Really disappointed."
• "Overall, I wouldn't come back to this site, and I'd be reluctant to book with Parkdean again."
• "Its an absolute shambles and would not recommend going there."