Frankie & Benny's Reviews Summary

Service

Pros:

• "Our host was Michael, a very energetic and friendly person who made us immediately welcomed."
• "Nikola was always checkin in and making sure we’re fine."
• "The staff...made us feel extremely welcome and included."
• "The waitress that served me (Vasilica) was very kind, helpful and friendly."
• "Our Waitress Nikola was so friendly and kind, she had so much patience with us."
• "Great host Marion. Very polite, nice."
• "Adora’s service was incredible. She was super friendly and quick."

Cons:

• "Despite booking a table, a table was not reserved for us."
• "Food was good, specially the beef chilly fries. The male waiter who served us was very rude and unapproachable."
• "Visited before going to a concert. Queued up to get in to be told at the desk reservation only. No signs around to say so."
• "Was Quite let down on this! The staff member was abrupt and a tad rude."
• "The waiter was definitely under the influence of something, took 15 mins to fumble through taking are order for 4 people and got the starters and the drinks wrong."
• "Wait staff were generally not attentive and were often on their phones instead of noticing that guests had their hands raised to get their attention."
• "You can't sit where you want (even though the place was quiet) and our server said it was too much trouble to make a coffee (even though it is on the menu)."

Food Quality

Pros:

• "What a amazing place and lively staff to celebrate our twins birthday!"
• "The food and drink came quickly and was hot."
• "Food was really tasty and arrived quickly."
• "Me and my fried went there for dinner time and we're both vegetarian and vegan, the portion were huge, the price really affordable and the food was delicious."
• "I tried the calamari it was a bit salty but was good portion, tender and not greasy."
• "The food was all delicious but Steve who attended to us really made it a great experience."
• "The food was delicious and fresh."

Cons:

• "Food quality is mediocre at best."
• "The meal was too small for the price and I missed the cheese flavor a bit more than I was hoping."
• "Truly appalling food... I was starving but I couldn’t finish it."
• "Quality and portion size definitely not worth the price."
• "Mains wasn't very nice, looked and tasted like the food had been sat on hotplate for ages."
• "Chicken burger- peculiar flavour, even the bacon tasted.... wrong... Not off or even bad, just, wrong..."
• "The food was AWFUL and as our server took our plates away she commented that we 'didn't eat much'!"

Atmosphere

Pros:

• "The restaurant was low capacity at the time but atmosphere was good."
• "Amazing atmosphere! Would definitely recommend 👌"
• "Great atmosphere, food and amazing service."
• "Went here on a matchday and the atmosphere in the restaurant was great."
• "Such an amazing place with a lovely staff!!"
• "The atmosphere was amazing!"
• "The restaurant looks inviting, it was vibrant, the overall atmosphere chilled and relaxed."

Cons:

• "Cannot comment on the atmosphere as we were seated outside where it was cold but it was Match day at Wembley."
• "We felt very awkward and unwanted we immediately got up and left."
• "Terrible vibe, atmosphere and staff."
• "Kids running around and noisy."
• "It wasn't a great experience and definitely won't go back."
• "No discounts or free drinks offered as a sorry for inconvenience."
• "Wrong advertising to get more costumers."

Value

Pros:

• "The food is nice and affordable."
• "Always enjoy going there. The food is nice and affordable. The team is welcoming and warm."
• "The food was really good and they have some additional offers to the normal menue, eg. 2 course for £13.99 and 3 course for £16.99 or 20% student discount on the standard menu."
• "Limited event menu is understandable but it was of good quality and well priced."
• "All in all it was a good and price worthy experience."
• "Lovely family restaurant with the oldies kinda vinyl seats and other modern ones too. Varied menu, family oriented as well as great for private personal findings. Pocket friendly too."
• "The food was great and awesome atmosphere."

Cons:

• "Cost over £50!! It was a waste of money..We are not going back!"
• "Ive had a vegan burger which was tasty but overpriced for the size and presentation."
• "The price is not cheap."
• "I would say prices are higher than expected."
• "Unfortunately, I could not say the same about the waitress, she should have another approach, be a bit more polite and not too abrupt."
• "They trick me to get an extra sale but they lost a customer."
• "Would give a 0 star if I could. I’ve written in to management but they’ve yet to reply."