OMNi Centre Reviews Summary

Category: Shopping mall Edinburgh

Address: Greenside Row, Edinburgh, EH1 3AU, United Kingdom

Phone: +441315247770

Rating: 4.2
based on 332 reviews.

Food Variety

Pros:

  • "The restaurant has got different varieties of food from different Continents and I liked that the food was fresh."
  • "A fantastic variety of food on offer in general at the Edinburgh Street Food and all very reasonably priced."
  • "Super place for eating plenty of choice- Frankie and Benny's, Toni macaroni, wetherspoons & more."
  • "We ate at the new Edinburgh Street food area. Tons of different styles to choose from something for every taste."
  • "Great choices for food."
  • "A number of places to eat."
  • "This centre includes everything that the James quarters don't have, making it enjoyable to walk around."

Cons:

  • "Not enough choice of venues, dog owners unwelcome."
  • "Bland place with no atmosphere, only drinking and eating choices are dull chain places like Witherspoon's or Tony Macaroni."
  • "Very modest restaurants variety. It is like was created only for the vue cinema."
  • "There are a number of branded restaurants under the cinema which are nothing special."
  • "Most places to eat are dodgy, I went to Tony Macaroni and the service was appalling."
  • "Food disgusting in slug and lettuce couldn't even get my teeth through the bread in fact it would have put a hole in a solid wall."
  • "Obviously didn't try all the restaurants but wasn't impressed by the Filling Station and was even less impressed by Slug & Lettuce and staff attitudes there."

Cleanliness

Pros:

  • "It was spotlessly clean and tidy."
  • "The OMNi Centre has a great vibe. A very modern, spacious, clean, and well maintained entertainment hub."
  • "Very clean, clean loos, good experience."
  • "The centre itself is very clean and tidy with an abundance of bars and eateries."
  • "Nice place, every time we walk in it smells sanitised and clean."
  • "It's always clean, all the seats we've ever had have a great view."
  • "The omni centre itself is clean, and a great place to try different restaurants or go to the cinema."

Cons:

  • "Hygiene seemed to be an issue. Scratching his head whilst preparing the snack and drinks."
  • "Some of the seats are stained to the point of being nasty."
  • "The cinema looked and smelled very dated with carpet on the walls."
  • "The only thing I noticed was on top of the main sliding doors there was a fair bit of dust/dirt."
  • "The screen area smelt of curry where I assume it was being prepped somewhere below the cinema screen."
  • "Tea/Coffee station was the size of a phone booth and severely lacking in hygiene and stock."
  • "It's convenient but loos were unclean though staff reassured me they would sort it when I reported it."

Entertainment & Facilities

Pros:

  • "Great entertainment hub in the centre of Edinburgh with a good selection of restaurants, gym and cinema."
  • "Comfy seats, variety of restaurants, good facilities and friendly staff!"
  • "Great mix of restaurants and a movie theatre on top, it’s a nice place to spend the afternoon and evening."
  • "The cinema is Vue which always have the latest blockbusters out and are competitively priced."
  • "Good cinima good sound good picture quality good staff."
  • "The Omni centre has everything from gym, good food restaurants, bars and cinema. A relaxed place to spend with friends or family for a night out on the tiles or a night out watching the latest blockbuster."
  • "Omni has a great selection of bars and places to eat as well as a cinema and premium gym within the complex."

Cons:

  • "Some of the screens are quite small, and you REALLY don't want to be stuck in the front row(s) which are too close for comfort."
  • "This place needs something else that will bring it a little more life. Especially during the week."
  • "It was FREEZING inside I shivered through the 2 hr long movie."
  • "The cinema screen didn't work. We had to go to find out what was happening."
  • "Cinema okay but badly needs to upgrade, seats stiff & unlike most competing multiplex cinemas they don't recline."
  • "The vue cinema food court is over priced."
  • "I'm sure the omni centre used to be more lively, but now it's just a few food and drink places and a cinema. It just feels very empty."

Customer Service

Pros:

  • "Extremely friendly and service with a smile :)"
  • "Service was prompt and staff were helpful and polite."
  • "Staff for the centre and all the places within are friendly and helpful."
  • "Meal was very good the staff were very friendly and gave an excellent service."
  • "Went for a cheap breakfast in wetherspoons was actually surprised as this chain of pubs vary so much but must say the breakfast was hot and tasted fresh and the service was excellent."
  • "Good cinima good sound good picture quality good staff."
  • "Highly recommended, the staff are great, the food is so delicious and the atmosphere is both peaceful and busy - perfectly balanced."

Cons:

  • "The Man who served us couldn't have been less helpful."
  • "This centre is always very busy and sadly this means many of the restaurants don't need to work too hard at customer service."
  • "The attitude of the staff was I'm busy, wait and we'll sort it but still waiting now."
  • "However we ordered icecream and they actually weighed out the portions!"
  • "I asked 3 times how long would we have to wait for the food and each time I was told 5 mins...while we were waiting another couple were complaining that their food was cold because it had been left on the serving shelf for too long."
  • "My family are here from the USA, we had already eaten else where, so as we had a child with us (under 18) we adults couldn't get a drink unless we had another full meal even if we sat outside, shocking, will not be going back."
  • "Sadly someone had taken our booked seats and as we didn't want a confrontation we sat somewhere with a less good view."

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