"Great day out for the price. Unlike some parks everything is free when you are there."
"Good value for money, we were there for 6 hours."
"This is fantastic value for money! We spent several hours just walking about seeing all the animals!"
"Everything is included in the price apart from food for the animals. Its a bargain and worth the money."
"Great value for money!"
Cons:
"Great place but food from cafe a complete rip off and not tasty at all."
"This place is really great but the cost for children being same as adult, is quite pricey so not one to regularly be going to."
"Feels a little like you're getting nickel and dimed when you buy the annual pass and then are required to get a photo taken for the pass using their machine for an additional £4."
"But so over priced and we weren't sure if we were allowed our own food so didn't bring any and used cafe the cafe was so expensive and the chips were frozen still when served."
"It is expensive, however, it has heaps of stuff to keep kids from 0-99 happy!"
"Extremely poor value for money, a kids orientated park but adult tickets are same price as kids."
"It’s overpriced, £15 for children over 3 is excessive."
Staff and Service
Pros:
"Everyone was so friendly and kind."
"The staff were awesome and the place was great."
"All staff we encountered were excellent but a special shout out to Kat who interacted with us at several events at the park."
"The staff were great with the kids and always happy to help."
"Staff is very friendly and helpful."
"The staff were very friendly and knowledgeable."
"All staff were super friendly."
Cons:
"We found the staff in the cafe to be very rude and not customer service driven."
"The staff are mostly helpful if you approach them although don’t seem to be aware of the sunflower lanyard or Access Card for disabilities."
"Staff definitely needing serious training regarding when it's getting too busy to warn people will be well over an hours wait!"
"Whilst she was feeding the baby, the other two children decided to take all the rubbish out our picnic bag and gather together to put in the bin when a woman working in the cafe raced over to the doorway and shouted at us telling us ‘only food bought here to be eaten here’."
"The person at the counter refused to take the hot food I wanted to order on the grounds that kitchen is too busy."
"Terrible and so rude when I'm trying to make a suggestion. V unpleasant."
"The only disappointment was the experience of the cafe at lunchtime. It is clearly understaffed and very disorganised."
Facilities and Attractions
Pros:
"Parking is free and right next to the main building."
"The train was wonderful and the driver great with kids and informative."
"A great experience from the train ride around the park through to the multiple play areas and things for children to do."
"We loved the facilities and we had so much fun, from karts to golf to sand pit."
"The train was brilliant again as well and the kids loved it."
"Amazing family park with loads of activities for parents and kids."
"Great family day out, with plenty of outdoor activities, animals to see and play areas."
Cons:
"Personally I thought it looked very tired and the ground surface dusty and a tad unkept."
"Unfortunately the rabbits are kept in appalling conditions which ruined the day."
"When we visited the ‘water wars zone’ was out of action, going off the state of the water I’d say it’s out of action long term."
"The haunted house wasn’t suitable for young kids...people jumping out for behind windows and the hall being pitch black just not a great experience."
"The water feature looked like it would give you a bad stomach upset if you went too near."
"The ski slope was a disgrace and needs upgraded. No one can slide down as its worn away."
"So many things looked like they needed painted or replaced."