Address: 83 London Rd, Romford, RM7 9QD, United Kingdom
Phone: +441708742217
Rating: 4.2
based on 167 reviews.
Customer Service
Pros:
"The booking online was easy, the customer service on the day was excellent and the work done within agreed timescale."
"The workers were honest, friendly and genuinely cared about giving me the best service."
"Every time I visit Romford Kwik Fit Lee and his team are always helpful, polite and get the given job done as quick as possible."
"Jamie at the Romford branch was brilliant! I needed an MOT at the last minute (my fault) and he was fantastic - supportive, understanding of my situation, professional and super quick!"
"The Staff, were very friendly and helpful."
"The team were professional, empathic and hardworking."
"Lee has got outstanding customer service as well as all the staff and I can happily say that hands down you have gained a customer for life!"
Cons:
"Poor customer service and everything that was offered as free services were not done."
"Manager tried calling me to 'discuss the issues', despite there being nothing to 'discuss'."
"They didn't bother to ring me when my car was done with it's MOT."
"This Kwik Fit is without doubt one of the worst I have ever come across. Poor customer service and no help whatsoever."
"I have never received such poor service the guys are not only extremely slow, but also rude and are of no help."
"Been to this kwikfit fit branch a few times and have been very helpful, but when I visited the other day I had a knocking noise coming from the exhaust, so I got them to look at it... Poor customer service."
"Never ever going here again. Such a horrible experience."
Pricing and Value
Pros:
"Really quick and the price was very reasonable £27 which included balancing and sorting the pressure out."
"And they charge me £30 less that was estimate."
"The deal on tyres was excellent value."
"Very honest and reliable, he sorted me out with 2 brand new tyres at a good price."
"Could not have been better. Brought the car in to fix someone else's mistake and they not only fixed the problems but worked out the cheapest way possible to pay for the repair and new MOT."
"Outstanding service, all the repairs on my car have been done very promptly within a day and they have kept me updated throughout the repairs."
"Booked myself in for a free wheel alignment check after work. Alignment was done quickly upon arrival and staff were very attentive."
Cons:
"Charged £345 to change rear brake shoes and cylinder. Price seems to be well over the top."
"Asked kwickfit to look after my daughter who had bad tyres found a problem with suspension which they repaired which is great but really expensive charging main dealer prices!!"
"Have spent almost £1000 for all sorts of things... and yet they still wanted to make more money by lying to me about non existent faults."
"Sadly with the pricing from Kwikfit you could get it done at almost half the cost elsewhere."
"Price of the wheel alignment for a single wheel was also a touch on the pricier side (£59.99)."
"They did a tyre inspection and they told me that 3 out of 4 tyres were put round the wrong way and it was dangerous and they advised me to replace all 4 with a £50 wheel alignment on top."
"DO NOT WASTE YOUR MONEY AT KWIKFIT THEY TELL U LIES AND ARE JUST AFTER YOUR MONEY!"
Efficiency and Timeliness
Pros:
"The work took 10 minutes to complete so wasn’t there more than 30 minutes."
"Took my Mum’s car round as noticed a screw in the centre tread of one of the tyres. Efficient process and updated by the staff with their finding, which was suitable for repair."
"The tyre was replaced quickly and the service was excellent."
"Fast and efficient at the appointed time."
"They started my booked car slot on time."
"Fit me in nicely and quickly."
"In and out within an hour very good service."
Cons:
"When I collected car all my service records were on seat and on passenger floor I had to pick them all UP."
"So the worst happened, disappointed I left and got in my car. My car wouldn’t start and broke down in a really awkward position outside the shop blocking the road."
"It also took over 1 hour to change and balance 4 tyres."
"I was told that the full service and repairs would take a day... it took three!"
"My appointment for 1 new tyre was at 16:00 and I was still waiting until 17:45."
"Kwik.....You call yourself quick. What a joke. Went in to get a tyre changed at 10.30 didn't leave till 1pm."
"We had a very long wait... BUT we visited on a Sunday, we didn't book, we just turned up."