McDonald's Reviews Summary

Staff and Service

Pros:

• "Lobby staff efficient and friendly, good for families."
• "The staff were very pleasant and the food was good only reason I gave three stars was because I came here after a night shift and it wasn't open when it advertises as 24 hours a wasted journey nor was bridgend one."
• "This one is much like any other, in that it's kept fairly clean, tidy and is presentable."
• "What McDonalds has to offer is great service great fast food with a small range of vegetarian options and any issues with food not being hot enough or problems with service just chat to a manager and it will get resolved."
• "I work here whilst studying in uni. We all try our best to give a good service, yes things go wrong, NEW STARTERS may mess up an order or two, the job isn't easy like people think."
• "I was pleased with the lady that spoke to me at drive through I think her name was Lisa."
• "The staff at the store were so polite and helpful. Nothing was too much trouble."

Cons:

• "Never met such a rude team!"
• "I got passed my passed out food while been given a dirty look."
• "The wait in the drive through is terrible and its not justified by the food you get."
• "23 minuets later someone comes over to he and asks me what did I order?"
• "The worst McDonalds I've ever had."
• "Then whilst we was eating in the car park rats where appearing by the bins going under cars and coming out and running around."
• "Worst Mcdonalds in Wales possibly the UK."

Food Quality

Pros:

• "We enjoyed our food !!"
• "We went to the drive-thru a while ago and the food was good and the service was quick."
• "Nice chicken burger for me, partner had a greasy Big Taste and friend had a beautiful Big Mac."
• "Big mac was way too loaded with lettuce and the burgers get smaller with every visit but it was hot and fresh."
• "Love this place, this is my favourite place in the whole world 🙂 so worth buying and eating and I love everything they sell from the chips 🍟 to the burgers 🍔 to the drinks oh and milkshakes 🥛 are just the best all the flavours banana, strawberry, chocolate and vanilla and their caramel doughnuts 🍩 are amazing."
• "This restaurant serves the best food I've ever had anywhere at Mc'ds. All the food fresh including fries which almost never happens lately, unfortunately."
• "The chicken selects as always were a hit ..."

Cons:

• "Not happy with the meal at all. Asked for fries with no salt and we ended up with burnt fries WITH salt on. Chicken nuggets were freezing cold so was like eating cardboard."
• "1 in 2 orders are wrong.. literally order here as a last resort."
• "Nothing ever seems fresh from this McDonald's."
• "Cappuccino was cold already, happy meal burger was still frozen and APPLE PIE just 4h out of date."
• "Absolutely disgusting food 🤮 everything was dry I ordered large chips an my medium was better than my large ones we ordered chicken nuggets they were dry Big Mac, double bacon cheeseburger also dry out chips were so dry they were hard worst experience ever absolutely disgusting I will never be going back."
• "The burger also dry and overloaded with somewhat slimey Lettuce."
• "Cold old fries, warm flat soft drinks, and generally a waste of time and money."

Operational Issues

Pros:

• "Handy McDonald's, just off J35 of the M4. Much better value than the service stations at J32 and J36."
• "Quick service in the drive thru even with the queuing due to covid."
• "Eating area is kept fairly clean and there are quite a number of tables to sit at."
• "Just popped through the drive thru this evening, very young staff and they were excellent. Friendly, polite and hard working."
• "A fast food restaurant that does exactly what it says on the tin."
• "Always staff working there with big smiles on their faces, very busy all the time but with great speedy customer service!"
• "I cannot speak more highly of this branch. Witnessed two bus loads of school pupils descend on to the branch at the same time. The staff managed them really well and got the all served and out within about 30/40 minutes."

Cons:

• "I could have been quicker at the hairdressers going from brown to blonde. Slowest queue ever."
• "Literally every time I've ever been to this McDonald's I have to wait going through the drive through."
• "Had to wait for standard drive thru order. When order arrived it was incomplete and I was asked to drive around again to get the rest of the order."
• "There seems to be a problem with management and staff morale."
• "Always so slow in this McDonald's, told to park up about 60% of the time."
• "Floors dirty with chips and paper bits."
• "The service and attitude of staff leaves much to be desired, the front counter is never maned, staff seem to hide around drive through window or kitchen area."