"The customer service I received today was outstanding at this store."
"Perfect. From entering the store to leaving, was treated with kindness and professionalism."
"Needed a battery fitting. Within 5 minutes of arriving I was served and a gentleman was outside ready to fit it."
"Great staff and very friendly."
"Thank you, for your wonderful effort 👏"
"The staff were very pleasant, friendly, efficient, knowledgeable."
"The service I received was world class."
Cons:
"We came into store today to try and buy a new car seat for our 1 year old and I have to say the service was shocking!"
"If that is the pre-sales service, would hate to see post-sales service."
"The staff are rude, incompetent, don’t answer the questions you ask, waste your time with what you didn’t or leave you waiting around for.. no explainable reason."
"Staff definitely required more training on the use of Klarna with their point of sales system."
"No apology other than John wanting to insult my intelligence on how my vehicle works."
"As usual with Halfords a disappointment - picked an item up which was marked £13.99 to be told at the till oh no that's £20."
"The low mark also reflects the rudeness of the central Halfords central customer service."
Product Availability and Pricing
Pros:
"Halfords were by far the lowest price for a better battery and they also fitted it for less than you would expect £10."
"I've purchased some amazingly lower than the internet bargains here recently."
"Also the prices at Halfords are often price matched to other on-line cycling sites and can sometimes be cheaper."
"Halfords 4 litres of 5/40 fully synthetic car engine oil £12.00 and Wynn's Injector Cleaner For Diesel Engines 325ml £5."
"Very competitive prices."
"Halfords were cheaper than some well-known online car parts suppliers for the same product."
"The bulb was replaced efficiently and the cost was very reasonable the cost was much less than my local Garage."
Cons:
"I brought what Halfords recommended a motorcycle battery for my bike. To find out it does not fit!"
"Bike not ready when I went to collect it as the order had been cancelled."
"Staff just said it was online/Web only price."
"No tools for doing car brakes and very few makes of car parts stocked."
"Price on line was 7.20 and 7.90 and 13.99. Yet in store paid 11.00 11.00 and 13.99."
"Also prices of things such as windscreen wipers are more than 7 times higher for same brand at euro car parts."
"Poor selection of tools."
Staff and Assistance
Pros:
"Greeted by a friendly face who had my order ready for me at the counter."
"Kyran was so helpful from the get go! I came in to see if they had a gadget to see why my car check engine light was on and he came and had a look, theorised what it might be, sorted it and now it's all back to normal!"
"Booking in was easy, I just spoke with a lovely cashier who informed me I would be the next customer so there was no waiting."
"2 members of staff helped me out and I felt very comfortable with their recommendations for my purchases."
"The staff in the store were helpful and checked my charger and the battery and then replaced the battery immediately."
"After a terrible experience at another store I went to my local store in Weedon Rd to fix another store's errors."
"Staff were welcoming and helpful."
Cons:
"I attended this store on 26/03/22 with the view of 'buying' an electric mountain bike with a budget in mind of £2,500 circa. Being a little perplexed with what models on show I needed some guidance. Having spent over 30 minutes tirelessly looking, no one approached me."
"Nobody on the sales floor had any idea what I was talking about."
"Unfortunately, I had a shockingly hostile experience."
"Been up to Halfords on several occasions over the last couple of weeks to try and get a health check on my new Tredz MTB. It hasn't been looked at yet."
"Rude female member of staff."
"The store is so short staffed people were just walking out huffing and puffing about can’t get served."
"I never been treated so rude ... stuff walks like they will be on holiday i came to cash desk woman said she is not trained to do it and tell me to wait."