Hollywood Nails Metrocentre Reviews Summary

Customer Service

Pros:

• "The staff took time to explain what they were doing and the girl that coloured my nails took time to help me choose as I was very indecisive."
• "The lady in charge and the technicians were friendly and very efficient."
• "Nail painters are very neat and were keen for you to let them dry for as long as you could afford in their driers before adding setting spray."
• "People who do the nails are quick, professional and polite."
• "The lady who did my nails was actually lovely and said they were meant to give me a ticket and had spoken to the man who disappears off in the cupboard."
• "Staff are so friendly and professional would definitely recommend as a treat for your little princess."
• "Nails are exactly how I wanted them, the ladies who done my nails were friendly as well and knew exactly what I was after and they didn't disappoint."

Cons:

• "Rudest staff ever !! They don't even deserve 1 star."
• "The staff was so rude."
• "Guy who did my nails was extremely rude."
• "Poor customer service and the staff just wandering around without motivation."
• "Terrible! Waited around 15 minutes for someone to even acknowledge me at the reception desk."
• "Dreadful unfriendly customer service."
• "Staff are completely rude and disrespectful."

Quality of Service

Pros:

• "Have been here three times now and have been happy with my results."
• "I have been to Hollywood nails 3 times and every time my nails have been just as good as they would've been if I got them done at any other salon!"
• "I also like the idea you get a nail kit (nail file & buffer) which you get to keep so the nail tech isn’t using the same nail file on each client, made me feel more comfortable."
• "My nails are really nice. I couldn't fault them on the application of the acrylic nails."
• "Always a great experience every time I go."

Cons:

• "The first time I had them done, I’d paid £23 for gels just for them to peel off 3 days after having them done!"
• "Place dirty and grimey."
• "Overpriced, unprofessional, poor quality finish."
• "My nails ended up okay I guess, but definitely unlike the picture I asked to replicate."
• "The acrylic is far too thick and they are uneven."
• "The worst nails I have ever received."
• "The quality of my acrylics is okay but wasn't at all worth it after the experience."

Communication

Pros:

• "Also I quite liked not being spoken to much as I just wanted to sit and switch off and chill."