The Sardine Factory Looe Reviews Summary

Category: Restaurant

Address: Quay Rd, West Looe, Looe, PL13 2ES, United Kingdom

Phone: +441503770262

Rating: 4.6
based on 139 reviews.

Food Quality and Variety

Pros:

  • "The food is freshly made in the very professional open kitchen, by a highly motivated, great team of chefs."
  • "Everything was excellent! We had oysters, mussels and crispy potato peels with grilled cheese."
  • "Highly recommend the potato skins, haddock scotch egg, chowder, vegetable tacos, burger and the crab Mac and cheese."
  • "Fabulous food. My favourite was between the squid and fish tacos."
  • "Food was the best we've tasted for a long time."
  • "Excellent quality food, really impressive menu choices."
  • "Food is great and staff are very nice!"
  • "Food was beautiful, nice atmosphere."

Cons:

  • "The Cornish Crab Mac & cheese was great but I would have loved larger chunks of the crab."
  • "A few of the waitresses need a little more training on customer service & how to bring food to the table."
  • "Only issue is that prices are a bit high and especially for some of the servings you get (like the tuna and tacos)."
  • "The grilled sardines (starter) had bones that were too sturdy to chew; the bread was airy and reheated, resulting in it quickly turning dry."
  • "Nice restaurant and food was nice however very under seasoned and needed to add salt and pepper to everything."
  • "This was the one time in my life that I have had to send back a dish to the kitchen--the crab pasta was overcooked to a mush, with little crab to speak of."
  • "Very poor compared to previous years. 8 chips exactly were served with my fish and chips. Batter on fish burnt and too hard to eat."
  • "Thick batter on the fish & chips. Portion size extremely small for the price."

Service and Staff

Pros:

  • "The staff are very friendly, helpful and highly professional."
  • "Staff were lovely and food was exceptional."
  • "The service was impeccable, the food was incredible."
  • "Quick, polite, friendly staff and comfortable, unpretentious atmosphere."
  • "The staff make you feel special especially the lovely lady with long brown hair and long dress."
  • "Staff was efficient and very helpful and friendly."
  • "Staff were very knowledgable and attentive."
  • "Service is friendly and efficient and the overall atmosphere is buzzy."

Cons:

  • "The staff felt a little inexperienced and were clearly quite young."
  • "The service was great, atmosphere lovely and very reasonably priced. The one thing I'd like to suggest is adding another dessert or two onto the menu."
  • "The services was very slow, disorganised and we looked on with the staff panicking. They couldn't cope with the amount of people."
  • "The worst meal I have ever had... I was not impressed with the service, and to be charged £7 for orange and soda is excessive."
  • "The service was chaotic (different waiters kept all coming with the same questions; starters arrived before nibbles or drinks)."
  • "Service was really poor... The main took around 40 minutes to arrive after the starter and then the order was wrong."
  • "I've never been to dine here so I am not reviewing the service. I am reviewing it based on how they treat staff, especially under sixteen young workers."
  • "Great food, friendly staff but kept waiting a bit too long to order food and drinks. Also drinks took a while to come."

Ambiance and Location

Pros:

  • "Reasonable prices and wonderful views of East Loone River."
  • "We had delicious breakfast - sitting outside and watching the small harbour."
  • "Restaurant had a modern feel to it yet sits in an old building on the quayside."
  • "Lovely spot with beautiful harbour views, especially in evening light."
  • "Fantastic evening meal, the halibut was simply amazing, could not recommend highly enough. The open kitchen was a real pleasure to watch."
  • "Nice Sauvignon blanc and I went for the house burger and chips. If I hadn't been enjoying it so much I would have taken a photo!"
  • "A real treat with amazing food. Try the small plates, for a sample of everything. Have to book early or try lunchtime, as quieter."
  • "Fabulous view from window table. Restaurant is beautifully decorated with an open kitchen."

Cons:

  • "My only issue was the restaurant’s floors that were tacky or sticky as though the floor cleaning solution may not have been completely cleared."
  • "The atmosphere within the restaurant was nice with a nice level of background music."
  • "The atmosphere could be better thought, warmer. The sticky tables are not very nice."
  • "Empty at lunch time and atmosphere is a little sterile and airport like. Menu choice was good."
  • "Food was lovely and a lovely building but a very large party of people spoilt our evening because they behaved as if they had booked the restaurant just for themselves."
  • "So disappointed saw this place from the east side and walked all the way round to discover they were just serving coffees and creamed teas."
  • "Advertises takeaway, but actually only when they can be bothered it turns out."
  • "Very nice building in what some might say was 'quirky' or 'characterful' but I would call a dated place."

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