Bagatelle London Reviews Summary

Food Quality

Pros:

• "The food was delicious and the lobster was cooked well and served to perfection."
• "The truffle pizza is amazing also."
• "The food was really good too. Had the sea bass!"
• "I enjoyed the food - typical Mayfair prices."
• "The food was good but the experience was nowhere near the other Bagatelle locations."
• "The food and service are very good."

Cons:

• "Don’t expect the food to be high quality! If you want decent Italian food then would not recommend here."
• "Food is very flavourless & bland, a real big waste of money."
• "The food could be better here. I would say it is good but not great."
• "The service was great! The food was good! But if you’re out for a romantic night out go somewhere else and save your emotions or go early."
• "For the price I expected the food to be better. The duck was cooked well enough but was served with stewed pak choi and that was it."
• "Really mediocre food, completely covered in mayo-based sauce to cover the lack of taste of the raw ingredients."
• "The crab tacos and Bagatelle burger were delicious. It’s expensive, and has a lot of potential, if it weren’t for the overly pushy staff."

Atmosphere and Vibes

Pros:

• "The atmosphere was lively and of course, Naija music was played... they gorrit!"
• "It’s so good when you play the classic ‘sing along songs’ that gets everyone up dancing sometimes even mid food!"
• "A vibe!!!!! The energy is so lit!! Really love how active the waiters were and how they ensure you are having a good time!"
• "The atmosphere was so well thought out and the attention to detail amazed us."
• "The ambience was so well thought out and the attention to detail amazed us."
• "This is the perfect Mayfair experience and I highly recommend it."
• "The atmosphere was nice however the bouncers at the beginning were incredibly rude and condescending more specifically the assistant general manager who was horrible to guests."

Cons:

• "Only go if you want to be surrounded by 19yr old girls taking photos."
• "It would be so great if you could do an over 30’s night or keep the first seating as that because the crowd was very young this changes what music works and also the vibe - just a suggestion!"
• "Don’t go for a date night because you can't hear yourself think, let alone whisper sweet nothings to your paramour from across the table."
• "Not worth the hype. The clubbing vibe that is going on is quite cool the music is good but it is a restaurant also & the food is not up to par."
• "The food and service are very good. However, this place being rather expensive, I expected better dressed and more well mannered public."
• "If you like 'okay' food in a club-like atmosphere, and then paying a premium for it, then this is the place for you."

Service Quality

Pros:

• "The staff and service were great and had amazing energy!"
• "The staff do everything to ensure you have a great time and the service is perfect from start to finish."
• "The service was impeccable, the food was delicious and the vibe was beyooooond!"
• "We had a really lovely evening. The food was good but what made it so special was the service staff, they were great."
• "The service was second to none and the way the food arrived was fun, exciting and expertly served."
• "The staff were super friendly and made us feel so welcome."
• "The staff at the door were extremely rude ! Their name were Marria and Ellena ! I guess you better learn how to speak to people and don’t give a dirty look to your customers !"

Cons:

• "To be honest, it was one of the worst experiences and I would never recommend it to others."
• "The behavior of the guy at the entrance was so condescending and disrespectful, his way of talking and addressing us was as if we were bugs that didn’t deserve his time."
• "The reservations team is horrible and definitely I don’t feel that they treat people with respect."
• "Very bad service, Waste of time and money and I had to cancel the second reservation after this first experience, which will be the last."
• "Horrendous service. We waited an hour for our table, staff told us the manager would soon talk to us and the manager never came."
• "Worse customer service, have called over 30+ times and those 30+ times that I called I've been told that manager will be in contact and I have not received any calls from them."
• "I was looking forward to celebrate my 40s birthday at the venue. I’d emailed the reservations team with 7 weeks in advance and I was informed that for bookings with less than 15 people I needed to contact them one month in advance of the date."