Halfords - Sutton-in-Ashfield Reviews Summary

Customer Service

Pros:

• "Brilliant service, Richard (Rick) was excellent, he showed excellent customer service skills, went over and above what was expected and was a credit to your team in Sutton in Ashfield."
• "Alister was exceptional in his customer service, answering questions, providing advice etc."
• "The young man who served her was so helpful, even made two trips out to the car to speak to me."
• "Extremely knowledgeable and helpful staff."
• "Dan (F) was very helpful and gave me very good advice when he did the 10 point check on my car."
• "Very helpful staff and very high standards from a great team!"
• "The staff were very friendly and helpful giving me advice on the bulbs I required they were very efficient and quickly fitted them I would recommend the store."

Cons:

• "Customer services fobbed me off so took the complaint higher (head of customer services) who after 2 weeks still haven’t read my emails."
• "Would not be recommending Halfords, their customer service is shoddy."
• "After 3 attempts to get hold of the manager at Sutton and passed from pillar to post, hung up on etc, I was told I’d need to ring Halfords customer services."
• "The guy who served us, seemed distracted by something else or couldn't be bothered had to repeat things as though he wasn't listening, will go elsewhere for things when I need them. Not a nice experience, shame on you Halfords...?."
• "Talked to their c/s number a few times and the lady seemed like she just couldn't care."
• "I don't know who the member of staff was that half served me but he came across as totally obnoxious."
• "Dave, the very ineffective manager, stated it wasn't his fault as its private car park and he wasn't working at the time."

Online Ordering & Collection

Pros:

• "Placed an online collection order from this store. Had quick response via txt message that my item could be collected."
• "Online purchase was quick & easy. Received an email to confirm my order was ready for collection."
• "Booked online and got email notification and a text on the booking day to remind me."
• "Ordered online and product was ready for pickup in less than a hour/ arrived at store and was leaving with the product within 5 minutes."

Cons:

• "After using click and collect to be rang and told not got it....feel you need to address your stock so you can inform people earlier."
• "Not using their click and collect service again. After I ordered they rang to say they’ve not got it in stock, took my money and said the would refund me."
• "Booked online to have radio fitted. Contacted day before by store to be told had no fitter so re arranged for following week."
• "Took three attempts to book a dash cam fitting."
• "Had Dash cam fitting cancelled for 3rd time today."
• "Went to have a dash cam fitted on 12th December to be told I wasn't even booked in even though I had a confirmation email!"
• "Poor service! Ordered 4 products online told it was ready when I got to branch 1 of the 4 products of which I ordered 2 of the same 1 was missing."

Product & Service Quality

Pros:

• "Halfords at Sutton in Ashfield the staff are very friendly and welcoming are there to help you find what you need the service is 100% and the fitting side is very quick and very reasonable priced I would highly recommend this store."
• "Despite the very cold weather, the Halfords engineer sorted me out quickly and I was able to get back to the hospital reassured that my car was legal to drive and safe."
• "Kevin the bike technician is a credit to your organisation helpful very knowledgeable a real professional with not only a skill for bike repairs but for customer service."
• "I have recently purchased tools and car parts from a couple of the Halfords stores and the item prices and the quality were excellent."
• "Just had my Boardman E-Bike serviced... The work carried out was done to a great standard so very happy."
• "Absolutely great service, the colleague who served us was called Charles, he was very very polite and helpful a credit to the store, and the product we brought was a fantastic price."
• "Dash cams fitted today 10/9/23 at Halfords Sutton in Ashfield very good service details of fitment and positioning explained before fitting and was completed in an hour nice job."