Q-Park OMNI Reviews Summary

Parking Space and Layout

Pros:

• "Very decent car park, plenty of spaces and a great location..."
• "Large underground parking lot, spaces are suitable even for larger cars..."
• "Personally for me the huge HUGE!!! plus was the disabled parking bays and the sheer size of the parking bays."
• "Parking spots are of good quality, they are wide so you don’t have to worry about door Dingers, it’s safe and secured."

Cons:

• "Access is fine and there appear to be lots of parking spaces albeit a bit tight."
• "The spaces were very tight though. My car is very wide so it took quite a while to find a space big enough."
• "Convenient for the town centre, reasonably clean, car spaces are a bit tight though (you have to park on the black painted spaces)."
• "Spaces are weirdly set out so you have to 3 point turn around the corners if there is a long vehicle near the junctions."

Staff Assistance and Customer Service

Pros:

• "David the parking host was on site and accessed the height that it was safe enough to park at one of the spots available."
• "Staff (David, our parking host was great) were great in helping navigate the car park automation online pay system."
• "Received great customer service from David at the Edinburgh site."
• "The car park staff are super friendly- customer service is superb..."

Cons:

• "Worst parking garage ever, I was stuck between a wall and a car and it took me more than ten minutes to get the car out!"
• "Awful Experience! After driving 8 hours to get here and then spending 40mins doing laps of a clearly very full carpark!"
• "Neither a good or bad review, I’ve parked here in the past and it was excellent for the week as the hotel I stayed in used this car park and gave discounts to customers, but the latest time I visited we couldn’t even park as it was so busy..."
• "We booked and paid upfront for parking whilst visiting The Edinburgh Playhouse, easy and convenient or so we thought! We drove in on time but had difficulty locating a parking place but eventually found one."

Pricing and Accessibility

Pros:

• "Got a very good price for 3 days parking as was staying in a Premier Inn just over the road."
• "Parked here twice in the last 3 weeks, 1x 4hrs & 1 x 24hrs, used the pre book option for extra discount including the Cosmo promo code for 25% reduction."
• "It’s £3.1/hr during 7-18:00. Cheaper for other times, and £24/24 hr. The machine automatically calculates the cheapest fee for you."
• "We were visiting the Playhouse and took advantage of the 5hrs parking special for £7.99 which is approximately half the normal price of £3 per hour."

Cons:

• "Cost around £11.50. Too expensive, won't be back in this car park."
• "Do be conscious of the rather high prices. If you plan to park for more than a couple of hours, it’ll add up quickly."
• "Parking fee is 3.30£ per hour. The staff is extremely friendly and helpful."
• "Despite it's location right near the heart of Edinburgh, the cost is expensively high."