Chai Naasto - Beckenham Reviews Summary

Decor and Ambience

Pros:

• "The decor is modern and has a theme and the food was presented well too."
• "Lovely chic Indian street food restaurant tucked away in a side street."
• "We have loved the decor, ambience."
• "The decor was vibrant and quirky."
• "Had an excellent meal at Chai Naasto:) Love the ambience and the creative serving plates."
• "You actually forget you are in Beckenham and think you are up in Central London once through the door as the detail that has gone into the ambiance is amazing!"
• "Walking inside you can quite clearly see the attention to detail in the decor, it feels like walking into a restaurant in Soho or Shoreditch."

Cons:

• "Restaurant was cold in relatively mild Early October weather."
• "The restaurant itself was very cold, and despite asking, didn't get any warmer."
• "Desperately needs some TLC (eg. Loads of light bulbs missing from the dangling Pendants)."
• "Very low quality ambience."
• "There was no atmosphere."

Service

Pros:

• "The staff is very friendly and helpful."
• "Service was fast."
• "Staff were friendly, polite and smiling."
• "A great place to eat, great customer service by Sonu the lady we were served by she was good friendly helpful polite and with smile."
• "Friendly staff and good prices."
• "Service also awesome 😎 👏🏽."
• "The service was excellent - polite and very nice."

Cons:

• "Really bad service but good food."
• "The only glitch is that some of the staff is a bit forgetful and forget things like extra drinks."
• "The young gentleman serving at the front made a statement that we found rude."
• "Staff aren’t trained properly."
• "Service was non-existent, I had to ask 3 times for water for the table."
• "Unfortunately the service was quite poor."
• "The staff seemed to be new and lacked training."

Food Quality

Pros:

• "The starters and mains are perfectly spiced and full of flavour."
• "Really superb authentic Indian food."
• "The quality of food is also excellent."
• "Food tasted so authentic."
• "Some of the most interesting, delicious food I've ever had."
• "Everything we ordered was not only extremely tasty, but also so authentic."
• "The food is so tasty and fresh."

Cons:

• "Service is excellent but food is tasteless."
• "Food lacks soul and far away from authentic Indian food."
• "The prawn kadai was extremely basic made and no layers of flavouring- no fresh seasoning just a badly spiced onion tomato gravy!"
• "Curry was watery curry sauce with frozen carrots, green beans and sweetcorn floating in it. Not authentic at all."
• "Found the main courses fairly bland. Veg curry used frozen vegetables; chicken curry sauce was tasteless."
• "Not sure where all these reviews are coming from but definitely the food was bland."
• "The chicken was fairly dry."

Value for Money

Pros:

• "Priced slightly above average (totally worth the experience)."
• "Great food, friendly staff and good prices."
• "A little expensive but good food."

Cons:

• "The mains (if you can call them mains) were incredibly small."
• "Extraordinarily small portions."
• "Price are at least 3 times higher comparing quantity and quality with other similar restaurants."
• "£46 of food was barely enough to feed 2 people as the portion sizes are so small."
• "For what you get, this place was very expensive."
• "Overpriced average food and drink."
• "Very expensive for what you get."

Atmosphere

Pros:

• "Great buzz and atmosphere; packed with locals and regulars."
• "The atmosphere was vibrant and lively."
• "Atmosphere felt great although the music could have been a little lower."

Cons:

• "Unfortunately the table we were shown to still hadn't been cleared and the waitress very quickly cleared and wiped the table down."
• "I do not, however, appreciate being told every 15minutes by management that the table is up at a set time (9.30pm) while dining."
• "Not the best very rushed and tandoori food is microwaved which makes it rubbery service is so in your face."
• "We did very nicely speak to the waitress with our concerns but nothing was said and the manager didn't come over to see if there was anything we'd like or they could do."
• "The food all arrived at different times and took a long time to receive drinks when ordered."
• "Booked a table, called to say will be 5 minutes late. Said we would only be allowed an hour and 15 minutes on the table."
• "Booked and spoke to someone twice. We show up with a party of 9... The manager said he had no booking for us."