National Emergency Services Museum Reviews Summary

Staff and Service

Pros:

• "The team were extremely pleasant and knowledgeable."
• "Friendly and accommodating staff."
• "Very friendly staff and volunteers."
• "Really friendly and helpful staff at the various points throughout the museum."
• "The staff was lovely and welcoming."
• "The staff are particularly warm and friendly and certainly made the visit a memorable one."
• "Staff are so friendly and helpful and full of knowledge."

Cons:

• "Staff was fine, but not particularly friendly."
• "A star has been knocked off however by the rude two young female volunteers for the fire engine ride."

Accessibility and Facilities

Pros:

• "Accessible with friendly staff and even has a sensory room."
• "There was a lift for disabled and pram users which we found really useful."
• "Parking very close by, a great Museum!"
• "We were given a sensory map which was a massive help."
• "There's toilets on site with M/F and disabled on the ground floor."
• "Food is lovely toilets are clean there is a lift as there are many stairs."
• "Good changing/toilet facilities one in the disabled toilet the other in a unisex toilet so good for fathers."

Cons:

• "Didn't notice much in the way of disabled access, ie cobbled area, narrow doors, there is a lift to upper floors, and parking around there is exorbitant."
• "The building itself is very interesting but be aware, it is old and so the steps are uneven so not easy for pushchairs etc., and there are no lifts."
• "It's not very disabled friendly as it's on several levels and has cobbled outside areas."
• "Not very buggy or wheelchair friendly though unfortunately but this something they are working on."
• "The only downside is that there is no car park attached to the museum but that's because of its location."

Value and Pricing

Pros:

• "The entrance fee is very reasonable, and there is more to see and do than you first realize."
• "The cafe is very reasonably priced."
• "Cheap admission for a museum these days, and lovely cheerful staff all makes for a very enjoyable few hours."
• "Really good value for money as the entrance fee is for a years access."
• "The entrance fee gives you 12 months free return visits, a bargain."
• "This is a fascinating museum well worth the entrance fee, which also gives you access for 12 months - fantastic value."
• "The tickets offer great value as they are valid for 12 months."

Cons:

• "The cafe is a bit expensive but really nice food, so worth it."
• "Parking over the road was fine, perfectly reasonable fee and 1 minute walk."
• "Don't park on Paradise St. it cost me £15! But we were in a rush and needed to get parked."
• "The entry cost is a bit of a negative for it as I think it a little high."
• "I have given 4 stars in my review because me and my wife felt it was expensive for how long we were in there for."

Exhibits and Interactivity

Pros:

• "A more hands-on approach to a few exhibits such as sitting inside a 1979 NHS ambulance."
• "There are 3 floors of emergency vehicles, information and facts."
• "The museum is over 3 floors with lots of interactive experiences for young children and lots of interesting facts for the grown ups too."
• "Featuring dozens of emergency vehicles and interactive exhibits."
• "There's so much interactive stuff and my toddlers particularly enjoyed the virtual driving 'game'."
• "You can sit in a lot of the vehicles and there's loads of different things to do and try on."
• "Exhibits were really well displayed some interactive experiences too."