The Scotch Whisky Experience Reviews Summary

Tour Guides

Pros:

• "Our guide was spectacular in walking us through the process of learning the whisky."
• "Our guide, Adam, was funny and very knowledgeable!"
• "The tour guide was very approachable and friendly."
• "Micheal was our tour guide for the Gold Tour and it was absolutely worth it."
• "Our guide, Jackson, was great! He was knowledgeable and funny and we learned a lot!"
• "Our guide was fantastic and presented everything really well."
• "Our guide Kev was extremely helpful and informative and an all round great guy."

Cons:

• "I found it so impersonal and rushed that I don’t even remember the guide’s name!"
• "The couple next to us got a full talk about each whiskey, where it was from and tasting notes.... That would have been a much better experience than guessing it on our own."
• "When the tour got to the bar area, the guide had to yell to be heard and it was difficult to pay attention which wasn't great."
• "It was not pleasant to be constantly interrupted, nor am I sure was it pleasant for our guide to have to deal with."

Whisky Tasting Experience

Pros:

• "The library of whisky was fantastic."
• "This experience is just amazing if you are into Whisky. It is a must do when visiting Edinburgh."
• "We got to taste our choice of whisky and then saw the huge whisky collection."
• "Fantastic whisky journey, very informative, tasteful interior decor, great selection of whiskey, stunning collection of 3400 bottles of whiskies!!!"
• "What a wonderful tour and tasting! You can also view the largest collection of Scotch whiskey - 3400 bottles!"
• "The whole experience from the barrel ride through to the tastings is excellent and so well choreographed."
• "This immersive and very informative Scotch Whisky tasting and experience is really top notch!"

Cons:

• "I really want to try this experience as I love whiskey. The girl was lovely to explain everything but I expected to have a more whisky taste than just 15ml of only one whiskey."
• "Our only regret (though minor) was that we could taste only one whiskey."
• "Only thing I'd improve is more interactivity in the whisky tasting as the extra amount paid for the gold tour doesn't seem too worth it as we were left to our own when tasting the whisky at the end."
• "Was a bit disappointed with the drams offered on the gold tour."
• "Don’t both getting the upgraded tour. The drams are only 15ml each. Really not worth the extra $$."
• "I would have given a 5 star if the four whisky at the end would have been with a guided explanation on the table, but they just sit you with the group."
• "The silver tier includes an interactive whisky making tour which I thought could have been better."

Facilities & Accessibility

Pros:

• "To me the best whisky shop in Edimburgh."
• "Accessibility: wheelchair accessible."
• "In addition to the tour, there's a whisky shop as well as a bar."
• "Season/ weather: all indoors so good for a rainy day."
• "The room looked fantastic with great AV and a bar in the corner."
• "WiFi: yes."
• "Toilet Facilities: M & F separate."

Cons:

• "Children should absolutely be disallowed. There were a couple of screaming young children on the tour who had to constantly be taken outside."
• "The only challenge are the stairs on the way out!"
• "Didn’t get to do the tour as the tour closes at 5pm."
• "The barrel ride (first part) was more like for children and kind of boring."
• "The whisky barrel ride had a screen that wasn't working, the drone footage was stunning but left my partner feeling seasick."
• "It's a bit of a tourist trap since they rotate so many groups of people in and out with the Silver tour."
• "All the tour is just explaining on video."

Value for Money

Pros:

• "The silver tour was worth the price and you get to keep your tasting glass following the tasting session."
• "The gold tour includes an excellent tasting along with complimentary glasses to take with you."
• "Is it 100% worth the price? Absolutely."
• "But honestly well worth the money and would highly recommend doing the Gold Experience."
• "The Gold Tour is definitely good value for money."
• "For the price of a regular tasting, you also get an immersive experience into whisky making, a look at the world's largest collection, all run by a personable guide!"
• "The silver tickets were worth it."

Cons:

• "Overpriced generic tourist attraction. Not much information given, groups are being rushed through."
• "Shop however ups and downs some good prices but mostly a bit over priced for my tastes, could find better deals online for the same bottles."
• "You are much better off visiting some actual distilleries."
• "Was a bit skeptical about the trip because of the price tag."
• "The gold experience was supposed to be longer but I guess they include the time we sat drinking the prep-poured scorched on our own.... Because there was no guide to walk us through these scotches."
• "I don’t think this should be called a tour. It was really just a presentation followed by a whisky buffet."
• "I was disappointed."

Customer Service

Pros:

• "The staff were very informed and willing to give very good information when asked."
• "We booked the wrong date for the tour by mistake and only found out when we arrived at the place. Fortunately they were able to help us switch the tickets on the spot."
• "Service was amazing, everyone was friendly, attentive and helpful."
• "The bar staff were great, and I’d give them a 5 star."
• "The staff were all very welcoming and informative."
• "Our guide and staff members were very knowledgeable and approachable."
• "Darren (a trainee staff member) was very helpful and patient with us."

Cons:

• "No doubt the whiskeys are great but I’d give a one star for customer service at the desk."
• "Only suggestion is to let Gold tour members know which region isn't included in their extra tastings so they can chose that one for their single tasting."