Battersea Smiles Reviews Summary

Invisalign Treatment Experience

Pros:

• "The Invisalign treatment has worked wonders for me."
• "The treatment resulted in straighter healthier teeth, but also combined retainer and night-guard treatment in one."
• "My teeth look perfect without looking fake!"
• "My Invisalign was finished within 5 months and I am so pleased with the results!"
• "I am so happy with my new smile!"
• "The end results are perfect."
• "My teeth look fantastic."
• "Dr Heather Samuels completely transformed my smile and confidence with Invisalign, whitening and bonding."

Cons:

• "What was quoted to me as a 9 month treatment ended up taking over 3 years and 8 rescans."
• "The treatment simply did not give me the promised results."
• "Don’t get invisalign if you have impacted wisdom teeth, it can push into them further potentially create other problems."
• "Ultimately, I had to seek cosmetic work from another dentist to fix the subpar results."

Staff and Dentists

Pros:

• "All the staff at Battersea Smiles are friendly, approachable and their level of service was outstanding."
• "Dr Heather and her team are brilliant, always very helpful and attentive."
• "All the staff at the clinic has always been extremely professional."
• "My treatment and care with Dr Marisa has been amazing since day one."

Cons:

• "Throughout the process, I had to continually chase appointments, receipt of retainers, and other aspects of my treatment plan."
• "The so-called manager is belligerent."

Practice and Administration

Pros:

• "The practice has been extremely efficient in the booking processes."
• "Appointments were always flexible and Dr Ibbotson was always expert and friendly."

Cons:

• "There have been many times that I’ve had to wait a couple of weeks to progress my treatment."
• "Now looking for another one due to the inability to book a simple hygiene appointment in a timely manner."

Recommendations

Pros:

• "I would highly recommend Battersea Smiles for Invisalign."
• "A big five stars!"

Cons:

• "I would not recommend this dental practice to others due to the disorganisation, lack of communication and poor treatment outcome."

Customer Service

Pros:

• "The team make you feel very welcome and at ease."
• "All of the staff I encountered are courteous, helpful and always willing to assist."

Professionalism

Pros:

• "All the staff at the clinic has always been extremely professional."
• "My treatment and care with Dr Marisa has been amazing since day one."

Practice Environment

Pros:

• "Spotless practice with a warm, welcoming staff."
• "Battersea Smiles is always an excellent experience with Marisa and Eva."

Flexibility and Accommodation

Pros:

• "Allowed me to make flexible appointments around my work."
• "Regular appointments around my shift work schedule were great."

Additional Services

Pros:

• "I recently had lip filler done by Dr Rachel Ibbotson. She was amazing!"

Value and Affordability

Pros:

• "I have received positive results in a short amount of time & the team has been great throughout which has made my experience pleasant."
• "My teeth whitening was great value for money and my results were seen after just a few days."