Steam Wheeler Reviews Summary

Staff Service

Pros:

• "Each member of staff who came to serve us was polite, cheery and helpful."
• "Overall the staff could not have been more helpful and friendly which is a credit to them and food was lovely."
• "From the moment we walked through the doors the lovely young male member of staff was very attentive, as were every single member of staff that spoke to us."
• "Paul was amazing and managed to get us a last minute seat as he could see we were craving it! Great guy and amazing customer service!"
• "Jade our waitress was excellent and very friendly."
• "The service from John was VERY good!! Attentive, cheery and friendly."
• "Staff were very friendly and attentive."

Cons:

• "We ordered our drinks which never turned up, after half an hour I called a member of staff over to ask for our drinks and she replied with 'sorry I don't know what happened, can I take your order again?'"
• "We waited a long time for table service and usually had to flag down the waiters."
• "The place was busy and staff seemed a bit overwhelmed."
• "We sat waiting for service for 25 minutes then decided to use the app."
• "Service was ok but very slow."
• "Service this time round was very poor. After being served our food no one came near us to see if we wanted any more drinks."
• "Miserable, stern and truculent staff."

Food Quality

Pros:

• "The food was absolutely amazing. I had the carvery and it was all cooked to perfection."
• "Food was amazing not 1 complain from anyone of our party of 20."
• "The food was delicious and everything spotless."
• "Food was served hot and tasted delicious."
• "Food was of very good quality and cooked exactly how we asked for it to be."
• "Had carvery and it was lovely and hot the burgers were amazing quality and the lasagne tasted amazing!"
• "The food was absolutely fantastic."

Cons:

• "The beef from the carvery was so tough & didn't taste like it should."
• "We ordered burgers, unfortunately the meat was completely burnt and even crunchy at times."
• "The burger I had was very dry unfortunately and I didn't enjoy it."
• "The quality of the food can be lacking."
• "The carvery was disgusting roast beef brick hard ham was poisoned with salt roast potatoes cold tasteless Brussel sprouts hard."
• "The carvery isn't great unfortunately meat very dried out and more fat than meat had a chemical taste was overwhelming."
• "The Gammon was tasteless and the roast beef was solid hard to cut and impossible to chew."

Value for Money

Pros:

• "3 of us eat with drinks for about £40 so pricing is not too bad either!"
• "The price was very reasonable."
• "Two meals for £11.00 during the week is a bargain."
• "Great value for money, been a couple of times recently and food has been excellent."
• "Very reasonable price and staff were all lovely."
• "A+ all the way for me and very competitively priced."
• "The food is always good and reasonably priced."

Cons:

• "I couldn't see that much difference between the large and regular size of carvery meal and it was a bit too cool for me."
• "I did not feel it was value for money."
• "Ordered the fish & chips at £12.99 for my husband and myself. We were both disappointed... Will not return poor value for money."
• "£3.50 for pint of Pepsi for my son!!"
• "For over £100 it definitely wasn't good enough."
• "Food is lovely and the choices are always varied."
• "For what you are paying, defo not worth it."

Ambience and Facilities

Pros:

• "Great facilities for kids to play outside when weather is nice also."
• "The place is clean and welcoming with a nice lighted ambience, even during the day."
• "A nice atmosphere overall."
• "Really nice atmosphere and the food I ordered from the menu was a really good standard."
• "The venue was lovely. Warm and welcoming.... beautiful decor."
• "The atmosphere in the dining area was relaxed and comfortable."
• "It is a comfortable/relaxing setting."

Cons:

• "The pub is nice but the music was a little loud."
• "Downfall was our seats at the fire exit too cold 🥶 with people going in and out felt like Dorothy."
• "When we arrived there was no highchair and the music was very loud."
• "We were also sat in a very noisy area when there were quieter table areas."
• "Far too many rules for something as simple as going for lunch... In my opinion just another example of how controlling society wants to be now."
• "The only thing that would put me off returning was the huffy, sulky non welcome."
• "Arrived about 2.30pm didn’t receive any food until 3.20pm."