Monterey Jack's Reviews Summary

Customer Service

Pros:

• "Went for lunch on a Monday. Very quiet, but the service was second to none."
• "Lisa was 10/10. So friendly and lovely."
• "Initially I thought the food would be fairly poor... The staff were great too and the service was quicker than average."
• "In on Saturday, big table celebrating a birthday. Staff were brilliant! friendly & attentive all night."
• "Waitresses were off the mark, we sat with empty pint glasses at the end of our table for a good 10 minutes."
• "The food was delicious and the night started out great... Food was quickly delivered."
• "The customer service is amazing, and the food was fantastic."
• "Visited for our son's birthday, pleasantly surprised by the range of options compared to the online ordering."

Cons:

• "The waitress... was lazy arrogant and no help what so ever."
• "Genuinely think the staff receive no training."
• "Service was slow... Not once did a member of staff come over to check everything was okay."
• "Very slow service for somewhere that was very quiet."
• "Service was very basic... then delivered the food and sauces never to be seen again."
• "Service with the exception of one girl who served us wasn't great, very slow."
• "The lady who works behind the bar... needs to learn some customer service."
• "I wouldn’t recommend this location... One of our mains was burnt, cold and inedible."

Food Quality

Pros:

• "The food at Monterey Jack's is always very high quality."
• "The honey chicken fingers meal... was delicious and a good sized portion."
• "The halloumi were the best I've ever had."
• "The food was good, although my burger was a bit dry. Sweet potato fries were delicious."
• "The food was excellent and the unusual combo of vegetarian burger and maple syrup worked really well."
• "Food was bang on point, great Calzone. And the loaded fries with curry mayo were awesome!"
• "Very nice restaurant with good food. Large portions and nice atmosphere."
• "Visited for our son's birthday... Food was delicious."

Cons:

• "My burger was shockingly small. Two bites and the meat was gone."
• "When the food did it was disappointing to see the portion sizes have changed and got a lot smaller."
• "Food was alright, nothing great, standard faux American but a bit on the bland side."
• "The burgers are over or under cooked too often. Usually dry and extra sauce needs added."
• "Chicken burger was inedible, completely cremated."
• "The spicy chicken pizza, the dough was soft but burnt around the crust."
• "Burger was cold, no flavour at all very bland."
• "Sadly giving what was a much loved place a bad review as the experience was so below par I had too."

Atmosphere and Decor

Pros:

• "The place is decorated really good. Clearly a lot of money invested in it."
• "Initially I thought the food would be fairly poor... but was surprised when it arrived."
• "Went in for Lunch on a weekday... great atmosphere."
• "In on Saturday, big table celebrating a birthday... Great night was had by all."
• "Very nice restaurant with good food. Large portions and nice atmosphere."
• "Burgers are fantastic! Nice atmosphere and surroundings."
• "Had an early valentines dinner with my girlfriend and they made us feel so welcome."
• "Great place to eat fantastic food, amazing restaurant was fun and funky exceptionally clean."

Cons:

• "Walk in, first impressions was its dirty, secondly no table service."
• "Restraunt was extremely cold."
• "The food was great... but the service was really really bad."
• "Food was good but service was really really bad, We asked the waitress for another round of drinks and she responded with 'That's not my job'."
• "Restaurant was not even half full asked to wait 25mins for a table."
• "Food was lovely so was the service, up until a young waiter pushed past and took the computer off the bar staff."
• "Unfortunately, it appeared only 1 member of staff serving meant waiting 20min without even a drinks order."
• "though would give this place a try, food not the greatest but staff very helpful."