John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "The staff was very helpful and friendly took me to the right place with no problems."
• "Absolutely brilliant in here. Staff were great. Made our shopping easy and fun."
• "The service was excellent and came at such a surprise as I have not experienced the genuineness anywhere else."
• "Santa was excellent with our grandson, a lovely warm personality who took time to chat with him."
• "He based the sale on our needs and not on a large purchase. Outstanding customer service."
• "The staff on the ground floor were so friendly to give advice about the floor plan."
• "All the staff we encountered were so genuinely helpful and friendly we had a very lovely visit here."

Cons:

• "Every person who answered my emails was the same: very unprofessional, unhelpful and with absolutely no integrity."
• "The customer service assistants who works there looks tired, even when you go early in the morning, they don’t have time to respond to you."
• "Extremely rude and arrogant staff."
• "Most of the staff are unfriendly to just plain rude and are more interested in talking amongst themselves than helping you."
• "Terrible customer service and faulty goods policy."
• "They do not deserve any stars at all. Former glory of JL is gone for good."
• "The same John Lewis Partner failed to be socially inclusive because he misgendered me by calling me sir."

Product Availability and Quality

Pros:

• "John Lewis at the moment is full of present for yourself and for your home."
• "Have always got what I want at a good price."
• "Amazing space for just about any kind of shopping."
• "Excellent selection of anything you would ever want."
• "An amazing store, full of stock great service, clean, bright, just fantastic as a multi level department store."
• "Offers a fantastic physical shopping experience."
• "Every time I visit here, the choices of products are wonderful and customer service is very good."

Cons:

• "Bought a product, but was faulty."
• "I bought a Pixel phone in the cyber week sale. When the box arrived it was all patched up with cello tape."
• "Tired and run down interior needs total refurbishment to keep up with other department stores in Oxford street."
• "Whilst the store usually offers a good variety of products, the quality has nose dived in recent years."
• "PAID OVER £2000 for a faulty laptop. John Lewis has completely gone down the drain!"
• "Visited to buy some Phillips lighting products that the JL website did were in stock, only to find they weren't."
• "We have paid over 3000 £ for two JL mattresses which have turned out to be rubbish quality."

Store Layout and Accessibility

Pros:

• "Parking is ample behind the store."
• "Great place to shop. 7 floors of goods to choose from."
• "Great place to find anything under one roof."
• "Beautiful department store with several levels including a rooftop terrace and restaurant."
• "An excellent department store in the heart of Oxford Street. Good selection of electricals, toys, clothing and several restaurants."
• "It is large but accessible and organised, it is diverse yet specific with helpful, knowledgeable staff / partners everywhere and this store has it all."
• "It's a large John Lewis with lots of products."

Cons:

• "The escalators are all over the place, so hard to navigate around the store."
• "The signage is very poor. You walk around a corner and hit a brick wall."
• "The fitting room area was extremely dirty again."
• "The men’s toilets were very hard to find and were quite smelly and dirty."
• "While heading downstairs on the escalators I also noticed a water leak seeping through the concrete ramp that houses the escalator."
• "The floor was covered in days' worth of dust and hairs, which is unhygienic and unacceptable."
• "The toilets facilities for this store sometimes out of operation or just not clean enough."

Staff Attitude and Professionalism

Pros:

• "I visited the luggage department served by the incredible Emily who was super slick and knowledgeable with her customer service."
• "Ronnie from the Gadget department was so helpful and kind."
• "The lovely staff helped me carry my tray to a table of my choice."
• "Awesome experience again here. I went to check the dimensions on a dishwasher and one of the staff went and checked the technical drawings for me."
• "Martin carried out such wonderful customer service recently while sorting out Christmas tree logistical and delivery issues."
• "Love the Oxford Street branch. The customer assistants are the best."
• "The partners are very friendly, helpful and attentive."

Cons:

• "The middle-aged man was absolutely disrespectful towards my daughter."
• "Found a John Lewis Partner in the baby section unusually combative and aggressive in their approach to giving advice on car seats."
• "After half an hour of being pointed to different people I was directed to a terribly rude man on the generic ground floor tills."
• "Some staff need a lesson in humility and kindness."
• "Ridiculous behavior from staff in perfume section. I asked for price information from lady at the counter. She said I’d have to bring the perfume for her to scan even though it was right behind her."
• "The Indian manager was shouting and tell staff off in front of everyone."
• "If i could give ZERO rating I will on this. Went with my sister and shop at the ladies shoe's dep. Got 3 pairs of boots, went to check out and the lady who served us are so rude."