Tim Hortons Reviews Summary

Customer Service

Pros:

• "The man serving us was very kind and made sure we were happy with our orders."
• "Friendly service, fast and efficient."
• "The staff were very friendly and helpful. My order came out hot, correct, and with a smile."
• "All the drinks are fantastic and the food is of high fast food standard. The service is friendly and extremely helpful."
• "Tried their maple burger which did taste good."
• "Staff are friendly and welcoming, prices are reasonable."
• "Been in a couple of times now. Food is good and staff friendly."
• "Fantastic service from Sean-Paul who listened to what I needed as I have an anaphylactic condition."

Cons:

• "The manager couldn't care less. Tried to bribe us with a donut."
• "The manager gave the kids free food. The kids were standing on tables outside."
• "Waited over an hour and 30 mins for delivery to only get one thing right from our order."
• "I have never had good service here, as the staff are impatient, lazy and careless."
• "The food and drinks are excellent. However, there is a lot to be said for customer service training."
• "Shocking cup of coffee most expensive coffee I've had."
• "The staff is friendly and professional as they can be but the place is an absolute disaster."
• "The atmosphere inside was nice though and gave a comfortable modern vibe."

Food Quality

Pros:

• "Food was tasty."
• "Really incredible doughnuts and the Tim bits are awesome."
• "The burgers which EVENTUALLY arrived was tasty and hot."
• "Coffee and donuts nice, slightly overpriced I'd say."
• "Fairly pleasurable experience with a good standard of food and reasonable prices."
• "For value and the speed of service, this place cannot be faulted."
• "The food and drinks are excellent."
• "I have eaten regularly in Tim Horton in both of Dunfermlines restaurants and really enjoy it."

Cons:

• "Food was not that good. Chips were soggy and stuck to each other. Wrap was half filled."
• "I ordered a flat white. It was definitely white and definitely flat. In fact, I don't think there was any coffee in it!"
• "To their credit they replaced it but it still wasn't a Flat White coffee in my view."
• "Pancakes with maple syrup were dry and nothing like advertised."
• "I had a maple donut with it. Thank goodness there was some maple syrup over it otherwise I was eating cardboard."
• "Ordered a Iced Hazelnut Latte, came lukewarm with no ice at all and definitely did not have any hazelnut syrup."
• "The tea wasn't nice, far too strong, and had to ask for milk."
• "The original service was good but now 1tables not cleaned 2 floors insisting area allowed to become contaminated."

Cleanliness and Hygiene

Pros:

• "The place is clean and tidy."
• "The restaurant was nice and clean."
• "A new build so nice enough settings wise, although windows get really condensated."
• "The staff is friendly and professional as they can be but the place is an absolute disaster."
• "The staff were so lovely and sympathetic. They made me cry even more."
• "The staff was on today at around 13.30 29th July was wonderful nothing was too much."
• "Visited for quick lunch and had one of their wraps. Very tasty and fresh."
• "Went with daughter. Spacious comfy seating. Good variety. Great coffee."

Cons:

• "Drinks were nice enough but the general hygiene of this store was really poor."
• "This store needs a new training standard and better management of their wears."
• "Both order machines were broken, just two functioning ,which created waiting cues."
• "Visited today in the mid afternoon and there wasn't a single doughnut left in the place."
• "The cleanliness of the place is absolutely disgusting."
• "This was my first time in Timmy’s in stenhousemuir. Having been a regular visitor to Timmy’s when I lived in Canada I was very dissatisfied."
• "The honey cruellers are soooo good. Inside them are fried webby goodnesssss."
• "Tables and chairs are absolutely strewn with food/spillages it’s disgusting."