Ukai Reviews Summary

Decor and Atmosphere

Pros:

• "Beautifully decorated great staff, great cocktail and Japanese sake menu lovely atmosphere."
• "Nice atmosfer mix of British Pub and Japanese dinning."
• "The decor is cool but a little too dark for dinner."
• "Fantastic interiors, dark and luscious. Lovely atmosphere with friendly talk to customers."
• "The place is beautiful with a great ambience."
• "Chill place to have dinner with friends or a date!"
• "Nice live jazz."

Cons:

• "They had cheap and nasty decorations all around the restaurant and it made the experience strange."
• "The drinks overly priced."
• "Overpriced and you get charged extra for table service which you could do yourself."
• "Why is it so dark in there?? Could not see anything and I am 26 years old?"
• "The music was so loud everyone was yelling over it, so we got out of there as fast as we could."
• "Can be very loud with live music on weekends."
• "However a let down to this place is the atmosphere - it was pretty quiet for a Thursday evening dinner service."

Service

Pros:

• "The staff is friendly and on the weekend they have a band playing live music which it makes it the perfect place to chill with friends."
• "Even though the place was packed Panos made everyone feel like they were the only person in the place."
• "Our waiter Ian guided our table with his extensive knowledge of the menu."
• "Best sushi I have had, perfect rice, quality fish, the waiter was very knowledgeable and his service was just top notch."
• "Our server, Anna, was delightful."
• "She was very pleasant, prompt, and took wonderful care of us."
• "Iulia served us, she provided amazing service! She was kind, thoughtful, professional and made sure that everything is right."

Cons:

• "Also the service is appalling - took a long time for them to at least take our drinks order."
• "The service was haphazard, no consistent server per table, ignored for long periods, always flagging someone down."
• "Terrible service."
• "The service was horrendous the waitresses didn't seem like they wanted to be there."
• "Service was terrible, staff just standing around chatting, flirting with each other and playing on their phones."
• "The customer service was horrific, with staff members not paying attention to other customers."
• "Waiters were just chatting with each other meanwhile."

Food Quality

Pros:

• "I thoroughly enjoyed its more traditional sashimi and nigiri offerings while equally enjoying sliders, tataki and the likes."
• "The food was amazing!"
• "Particularly enjoyed the sushi, fried chicken, prawns, tempura, crab etc."
• "The food was very good, consistent, I also found some new exciting things on the menu."
• "The food and the drinks were very tasteful and well cooked."
• "Absolutely delicious sushi and the BEST prawn tempura I have ever tried."
• "The food was FANTASTIC and plated beautifully."

Cons:

• "Very poor quality fusion Japanese-English cuisine."
• "Meal was so-so. Jumbo prawns were mushy."
• "Food was very average, sushi was sitting on the counter for ages before the waiter served it to us, rice was hard and unseasoned."
• "Lacking flavour and authenticity."
• "The raw foods didn't taste fresh at all, to the point I left them."
• "Mediocre sushi. Cold tempura."
• "Overpriced mediocre sushi."

Value for Money

Pros:

• "Drinks are a bit expensive then normal but with live music, I think it is fair."
• "The saying is true… ‘you get what you pay for’!"
• "Good cocktails, reasonably priced, knowledgeable and engaging Bartenders."

Cons:

• "The drinks overly priced."
• "Overpriced and you get charged extra for table service which you could do yourself."
• "The final bill was unfair and the calculation of the individual quote wasn't correct, lots of people ended up paying more than what it should have been."
• "Majorly overpriced (miso soup, basically flavoured hot water in this case £3-5 for a cup)."
• "We paid £36 service charge and not once been checked on."
• "Wagyu sliders were excellent but so expensive. They are only bite size and work out to £7 pounds each!"
• "Will not be returning as was not worth the price even with the discount."

Entertainment and Music

Pros:

• "Nice live jazz."
• "They have live music as well."
• "On Fridays/Saturdays night there is a DJ playing chill techno music."
• "Fantastic atmosphere on Saturday and Sunday from 3pm .....live music, jazz."
• "Additionally, there is live music on Saturdays afternoons."
• "Live music on a Saturday with a great singer!"

Cons:

• "The music was so loud everyone was yelling over it, so we got out of there as fast as we could."
• "Can be very loud with live music on weekends."