Stellantis &You Peugeot Nottingham Reviews Summary

Customer Service

Pros:

• "John in service reception is a credit to your firm. No nonsense, good old-fashioned decent customer care."
• "Gary keeps us informed at every step along the way and we look forward to picking up our new Peugeot in the near future!"
• "Great sales service and follow up from the entire team."
• "We would definitely recommend Karl and Gary at Stellantis to our friends and family."
• "A very good experience from start to finish. I stumbled on this dealer by accident after appalling service in my own area of Lincolnshire."
• "Gary Seagrave was an outstanding advisor with a lot of integrity friendly and positive attitude."
• "All the staff are very attentive. They let me browse before asking if I needed any help with anything."

Cons:

• "Unfortunately, they are not trustworthy or professional. I paid a deposit to hold a car but they sold it to someone else the next day, and didn't even bother to contact me."
• "On arrival a chap asked if we were ok but he was dealing with customer outside. He asked what we need and said that is 3 colleagues in the showroom could help. We looked around the electrical car which we had the intention of ordering one. The chaps in the showroom were so busy chatting & wasn’t interested in selling a car so we left."
• "Wasted my time asking a lot of questions before they'd even check when the next open slot in the diary to even do a diagnostic was."
• "Called in today to look at a 2008 was greeted eventually by a salesman who really wasn't interested in what we were looking for."
• "Salesman spent time trying us about hire purchase, and didn't move from his computer."
• "Didn't want us to look inside the car, or do a test drive, and clearly wanted us gone."
• "Totally ignored by Sales guy."

Facilities

Pros:

• "They've also got a toy cupboard to keep the kids entertained while you do the paperwork."
• "Access to the showroom is wheelchair friendly."
• "The place is very small for a dealership with scarce parking and it has a pretty small entrance off of a main road."

Cons:

• "Access to the showroom is wheelchair friendly but the hill on the site is not! Very steep ground!"
• "Called in to look at a used 2008 early afternoon. Nobody able to help us, were told that they were too busy as preparing for an event in the evening."

Vehicle Condition

Pros:

• "Jake Chamberlain made the whole experience a pleasure and the car turned up on time and in excellent condition."
• "Bought second hand 208gt presented in pristine condition when collected."
• "The car is spotless and perfectly valeted."

Cons:

• "Minimum effort prepping this car for me which was very disappointing but love the car now!!"
• "Clearly no other prep had been carried out since our first viewing other than some strong vile cleaning fluid sprayed around to give the appearance of having been cleaned."
• "On collection day... The car was covered in tar spots and blemishes... And the Algae, still there, to the extent you could see it from inside the car."
• "Absolute joke from start to finish, car received in bad condition after so call 125 point check."
• "Purchased a car which was a good price but on collection numerous issues has not been fixed as promised resulting in me returning the car on a 60 mile round trip."

Staff Attitude

Pros:

• "A massive thank you to Gary for restoring my faith in human nature."
• "Jake Chamberlain went out of his way to tax the vehicle which was very helpful."
• "Jake Chamberlain, you are bloody fantastic! This is my third Peugeot from Jake, and I will continue my custom with Robin and Day Nottingham Peugeot."
• "Awesome motability specialists, ordered my new vehicles and was out of the showroom in 20 minutes without having an appointment."
• "The whole team is fantastic and will always do their absolute best to give you fair prices and most often better deals!"
• "We felt confident making our purchase from these 2 guys, they even called when we arrived home to make sure we were happy with our car."
• "Gary Seagrave made the whole purchase experience very easy & enjoyable."

Cons:

• "Been emailing and sent pictures of the damage to them and they do not care."
• "Told lies regarding questions asked."
• "Several things not put right as per conversations."
• "Basically the service from this Main Dealer garage is appalling !!"
• "Just 8 months after purchase we were invoiced for £900 worth of repairs."
• "Some really nice cars in the dealerships, however one particular sales member was very rude."
• "Uninterested after 40 mins in dealership (almost invisible)."