Mercedes-Benz of Carlisle Reviews Summary

Customer Service

Pros:

• "Jessica’s customer service skills are truly outstanding."
• "The service I, (and my car) receive is second to none!"
• "Fiona and Josh gave me the facts as they were and were extremely knowledgeable about all facets of the car."
• "Adam Brown... answered all our questions and sorted the paperwork for us."

Cons:

• "Vehicle serviced in February... Enquired about wear on Steering wheel... they didn't get back to me."
• "Car in for a recall on a major safety item... Never had the parts... No communication from them about my car."
• "Probably the worst service ever Carlisle Mercedes... Communication terrible."
• "Poor service, poor communication, poor results (avoid!)... How this dealership has the rating it has is questionable at best."

Vehicle Quality and Maintenance

Pros:

• "I was a bit nervous as my car is an unusual colour but it looks absolutely immaculate!"
• "Recently acquired a new vehicle from MB Carlisle remotely; process was very smooth, taking delivery within 4 working days."
• "The staff greeted us with such warmth and made us feel comfortable... a thorough professional service."
• "For a long time, I had been searching for a Mercedes GLB, struggling to find the right car... hit the jackpot."

Cons:

• "Within 2 days after MOT and probably a month after yearly service, my car started showing warning - 'need to refill Ad-blue!'"
• "Bought my C class 220 sport diesel form this place... the SAT NAV to fail which they then also asked me to pay another £140 to fix."
• "Highly disappointed after purchasing a Mercedes AMG 63S... the vehicle started to make a loud clunking noise when being put into reverse."
• "I bought a car from Carlisle cla45. It got a complaint within five days... worried that this car has too many issues."

Value and Financial Options

Pros:

• "First class service from start to finish... Everything was fully explained regarding each model of car."
• "We dealt with Ryan Williamson and Josh they were superb!! Managed to find the right car for us for the price we wanted to pay."
• "A premium service. I've just completed my 2nd car purchase from Mercedes in Carlisle... made the whole transaction smooth, fun and stress-free."

Cons:

• "MOT was a disaster... quoted over £600... local garage charged me £500, £100 less than Mercedes."
• "Very poor customer contact... After many more phone calls being told no one available to take my call... over three while your sales staff trying to sort it all out looking embarrassed."
• "Terrible Terrible Terrible ....!!! Took my C63 in for a Very Minor Simple Simple repair... Poor workmanship and Mercedes need to step in to ensure his Quality is up to the Standards!"