Swan Reviews Summary

Food Quality

Pros:

• "The cheesecake in the end was delicious."
• "My lasagne was great, OH enjoyed the chicken pie. Good chips."
• "The Bellini with berries was a festive hit."
• "Went to the Swan for Burns night as they were offering a 4 course menu for the occasion."
• "Had a fantastic Christmas lunch at The Swan. The atmosphere was warm and festive."
• "The meat was good but was a bit shocked at the roast potatoes which looked like they were frozen ones warmed up in the oven."
• "Good food and a good atmosphere, staff are always friendly and accommodating!"
• "Green King pub. Staff wonderful. Friendly and polite. Beer very good."

Cons:

• "Food very poor, steak very chewy unable to eat."
• "Food was fine Sunday roast. Service was appalling."
• "Food was satisfactory, but the waiting staff seemed unawares as to what was available from both the food and drinks menu."
• "Food was lovely except for the fish and chips rubbish bit of fish in a massive amount of batter."
• "The halloumi fried were good, though."
• "All food was over cooked, this included chicken and bacon, gammon and the fried egg."
• "Cold as heating broken down and log burner has broken glass so unable to use."
• "Very poor standard of food quality, tried the nibbles, deep fried Mozzarella and the Cajun chicken, disgusting to say the least."

Service Quality

Pros:

• "Staff were very great and food was good."
• "Good food, friendly & smiley staff, pretty quick service and loved how welcoming they are to dogs."
• "Lovely meal there. Service quick and responsive without feeling they were too close."
• "Had the great fortune to visit the swan at monk Sherborne 25/08/23, amazing food, sublime setting, ably cared for by Charlie."
• "Amazing service from Joao Pedro and colleagues. Really friendly, helpful and kind with our dogs."
• "Staff were pleasant and food was good. 5 of us went together. All meals seemed of good quality."
• "I frequently visit this pub for lunch during the week or for dinner at weekends. The team are always super friendly and nothing is too much trouble."
• "Amazing customer experience, with great food, the garlic mushrooms were really nice as a starter and the sea bass for our main was outstanding."

Cons:

• "Took the wait staff 10 minutes to seat us with only one other couple in the restaurant."
• "Service extremely slow and the food disappointing. I had to find staff to order food from."
• "Ordered a pint of coke but was only served a half as I didn't want ice but charged for a pint."
• "The food was excellent but the two young waitresses lacked social skills.!"
• "Disinterested slow staff, poor quality food that was over cooked with parts of my wife's dish missing."
• "Wondered around for a while waiting for staff, got seated and ordered pie and mash, well they call it mash, it was a green grey lump of gloop."
• "Service was initially prompt when the restaurant was a little quieter. As it got busier in the evening, I think they were a little understaffed."
• "Came for a celebration Sunday lunch and it was horrible, one of the worst customer services I have ever experienced and poor quality of food."